Senior Technical Writer, Developer Experience

WHO WE ARE At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do. We are revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease. Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value. With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team. Now is the perfect time to join us and help accomplish our mission. If you are inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we would love to hear from you!

ABOUT THE ROLE

Trustly is seeking a skilled and detail-oriented Senior Technical Writer for Developer Documentation to join our team and help create clear, concise, and comprehensive technical documentation for our software products. As a Senior Technical Writer for Developer Documentation, you will be responsible for creating high-quality documentation aimed at developers and technical users. You will work closely with our development, QA and product teams to understand technical concepts and translate them into easily understandable content, including API references, user guides, integration manuals, release notes, and troubleshooting documentation for our merchants, partners, and developers. This is a remote role based in Canada only.

WHAT YOU'LL DO

• Write and maintain clear, concise, and comprehensive documentation for software development tools, APIs, SDKs, and libraries.
• Manage the API reference documentation, and create a framework and process for collaborating with engineers while maintaining a central theme and tone.
• Utilize AI-powered writing tools to generate content, improve clarity, and ensure consistency.
• Explore and evaluate new AI tools and technologies to enhance documentation workflows.
• Collaborate with product managers to create best-in-class technical guides that align with product roadmaps and developer needs.
• Partner with engineers to establish and maintain a unified API documentation style, ensuring a consistent tone and structure.
• Design processes that empower engineers to efficiently manage and update API documentation, providing templates, guidance, and tools.
• Write and maintain developer-focused content—including tutorials, reference docs, and sample code—that clearly illustrates integration and customization.
• Create and deliver targeted release notes for merchants, developers, and internal staff, ensuring effective communication of product changes.
• Gather feedback from stakeholders and the developer community to refine documentation for clarity, usability, and technical accuracy.
• Champion Developer Experience best practices, staying current on new technologies to keep docs relevant and comprehensive.
• Use qualitative and quantitative measures to assess the performance of developer documentation experience.

WHO YOU ARE

• A resident of Canada.
• Education & Experience: Bachelor’s degree in Computer Science, Engineering, Technical Writing, or a related field (or equivalent experience), plus 5+ years writing technical documentation for software development or APIs.
• Developer Tools & Workflows: Strong understanding of programming fundamentals, version control (Git), CI/CD pipelines, and Agile processes. Comfortable using developer tools, common IDEs, and languages such as HTML, MDX/Markdown, etc.
• API-Focused Knowledge: Solid grasp of RESTful API design principles, familiarity with API testing tools such as Postman, and hands-on experience documenting APIs (including troubleshooting and best practices).
• Documentation Tools & Platforms: Proficiency with platforms like Confluence, GitHub, ReadMe, or Redocly; experience with open-source doc frameworks (Jekyll, Docusaurus, MkDocs); and knowledge of Swagger/OpenAPI for REST API documentation.
• AI Experience: Experience using AI to improve documentation and workflows; willingness to learn and experiment with new AI tools and technologies; strong understanding of AI concepts and capabilities.
• Communication Skills: Exceptional writing, editing, and proofreading abilities—capable of translating complex technical details into accessible, concise documentation.
• Collaboration & Independence: Adept at working independently and as part of cross-functional teams in a fast-paced environment, engaging seamlessly with product managers, engineers, and QA.
• Industry & Startup Experience: Prior exposure to cloud-based services, APIs, SDKs, or developer tools; startup experience, and FinTech/online payments industry knowledge are highly desirable.

SALARY RANGE

$80,000 - $120,000 CAD

Applications for this role are accepted on an ongoing basis.

WHAT WE OFFER At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way. Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: - Flexible paid time off & generous PTO accrual plans - Comprehensive medical, dental, vision, and other insurances - FSA & HSA plans for medical and dependent care - Home office set-up allowance - Internet stipend - Retirement plan match for 401k and RRSP - Gender-neutral paid parental leave, and more! (The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.) At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.