Senior Technical Consultant

WHO WE ARE

Xactly is a leader in Intelligent Revenue Solutions and a part of Vista Equity Partners portfolio companies since 2017. The Xactly Intelligent Revenue Platform marries artificial intelligence and 17 years of proprietary data in easy-to-use applications. Named among the best workplaces in the U.S. by Great Place to Work six times, honored on FORTUNE Magazine’s inaugural list of the 100 Best Workplaces for Millennials, and chosen as the “Market Leader in Incentive Compensation” by CRM magazine. We’re building a culture of success and are looking for motivated professionals to join us!

THE OPPORTUNITY

As Professional Services Lead Consultant at Xactly Corporation, you’ll be responsible for the project implementation lifecycle from beginning to end, including requirements gathering, documentation, configuration, leading the customer through User Acceptance Testing, and deployment across several Xactly products. Client interactions will typically be at the Director level and above at companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication, and customer management skills, preferably with domain expertise in sales compensation or management and experience with any programming language or skills with relational databases. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact.

Travel: Up to 20%

THE TEAM

Xactly’s Professional Services team is a mix of consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They’re a group of driven, highly motivated, self-starters who have the ability to adapt quickly and thrive in a fluid start-up culture.

THE SKILL SET

• Bachelor's degree or equivalent experience
• 4-6 years of experience in Technology Consulting and Business Analysis, or related fields
• Translation of customer requirements into solution design with the ability to guide clients through the decision-making process and consult on best practices or business changes which will improve their solution and experience
• Strong technology and business acumen with matching problem-solving skills (business and technical)
• Deep understanding of SDLC, RDBMS data structures, and database concepts
• Strong skills in SQL development
• Prior experience with the relevant domain(s)
• System integration experience and troubleshooting skills
• Ability to work as functional lead on assigned projects and oversee the work of others as needed while driving customer outcomes
• Outstanding service-orientation, strong interpersonal and communication skills
• Strong analytical and problem-solving skills (business and technical)
• Past experience in a deadline-driven, fast-paced environment
• Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team
• Able to work with minimal or no oversight

WITHIN ONE MONTH, YOU’LL:

• Participate in our Professional Services Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation.
• Begin ramping onto projects as soon as training is completed.
• Interact with customers as part of your first live implementations.

WITHIN THREE MONTHS, YOU’LL:

• Consistently and successfully implement work for both new and existing customers.
• Be fully ramped up, managing up to 10 concurrent implementations and taking customers live with Xactly each month.
• Become a subject matter expert in at least one aspect of Xactly’s products.
• Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation.

WITHIN SIX MONTHS, YOU’LL:

• Continue to manage a high volume of customers through the implementation process to ensure successful projects and adoption of Xactly.
• Interact with customers each day to drive urgency, engagement and utilization.
• Become a subject matter expert in several aspects of Xactly’s products.
• Meet and exceed quarterly metrics and objectives.
• Provide input for overall implementation process improvements.

WITHIN TWELVE MONTHS, YOU’LL:

• Mentor new hires and teach best practices to lead the team towards future success.
• Deepen knowledge of tactics to increase satisfaction and improve implementation time within your projects.
• Lead requirements gathering sessions with customers and execute on it in our applications.
• Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team.

BENEFITS AND PERKS

• Comprehensive insurance coverage (including pet insurance!)
• Flexible time off and sick days
• Short-term disability, long-term disability, maternity and parental leave
• Gym/fitness reimbursement and tuition reimbursement
• Flexible savings account & Health savings account
• Paid holidays and up to 3 days paid community and volunteer leave
• Life and AD&D insurance.
• 401(k) Retirement Savings Plan
• Access to wellness program (Grokker, EAP, quarterly wellness webinars)
• Employee discount program
• Additional voluntary benefits such as pet insurance, critical illness, accident insurance, hospital indemnity, and legal plan

Applications will be accepted only for those currently residing in the posted country for this role. There is no expectation of approval for an international relocation for this job.

The compensation range is specific to the posted job location and role and takes into account the wide range of factors considered in making compensation decisions but not limited to skill sets, experience, training, licensure, certifications, performance, and market and peer comparisons. Salary ranges allow for growth opportunities as the employee develops new skills and/or hones current skills. A reasonable range estimate is $94,000 to $118,000 base salary.

OUR VISION: Unleashing human potential to maximize company performance.

OUR CORE VALUES: Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success.

Xactly is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

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