Senior Technical Accelerator Consultant

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Be a core part of a new team we are building in Montreal. The role of the Associate Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

Technical Consultants are customer-facing and will deliver our portfolio of technical accelerators remotely to Impact customers. Each accelerator represents a technical aspect of the ServiceNow product and helps customers improve their product adoption, AI usage, instance health, and the value achieved through the product. They are responsible for understanding business problems and how ServiceNow products and solutions can help solve their challenges.

You will act as the ServiceNow subject matter expert, presenting an applied demonstration of the product or improvements to an existing implementation using a copy of the customer instance. You will also answer technical questions, provide leading practices, and build a trusted advisor relationship with customers, often going into software engineering and AI-level depth to help resolve questions. A Technical Consultant contributes to net new accelerator innovation and continuous improvement efforts.

The ideal candidate is someone with experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

Responsibilities

• Present and deliver offerings from our portfolio of Impact Technical Accelerators to large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Assist with the identification of process improvement opportunities.
• Engage with customers’ requests in our Impact Digital Experience portal.
• Excited to learn about ServiceNow Products and how they can help solve customer challenges.
• Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, Artificial Intelligence {AI} etc.).
• Develop and maintain strong working relationships with global Impact team members.
• Assist with the development of new offerings for our Technical Accelerators portfolio.

Qualifications

We are looking for people who think differently and are not afraid to make mistakes and learn from them. You could have a degree-level education and 1-3 years of work experience, or you could be Qualified by Experience with 3-5 years' experience in IT Consulting, IT Service Management, Customer Service Management. You’re curious, enjoy learning new things and you want to work in a fun environment with constant new challenges.

• To be successful in this role you have:
• 1-3 years' experience as a developer or software engineer, part of a professional services organization, or equivalent education/experience.
• Preferred education - (Bachelors or Masters) in Computer Science, STEM related field. AI/ML course work is an additional bonus.
• Passion and curiosity about technology, and a relentless hunger for learning.
• Loves to win as a team and work efficiently in a collaborative environment.
• Experienced with running projects independently.
• Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
• Prepared to study for and obtain ServiceNow certifications.
• Excellent written, verbal communication, and presentation skills with the ability to clearly articulate solutions to complex technical problems.
• A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
• Have a hungry and humble mindset; and proactively seek help when challenges arise.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.