Senior System Technician (Tier3)

Company Description

Powerland is a provider of comprehensive IT solutions through trusted partnerships with leading technology vendors. The company is headquartered in Winnipeg, MB, with additional locations in Toronto, Regina, Saskatoon, and Vancouver.

Role Description

We are seeking a highly skilled Senior Service Engineer to join our IT team. In this critical role, you will be providing advanced support for IT managed services, optimizing infrastructure (including both internal and client environments), and ensuring seamless operations across the organization. You will also manage cloud services and support internal hosted data center infrastructure. Additionally, you'll work closely with our Professional Services team on client-facing projects related to both internal and external customer portfolios.

Key Responsibilities:

1. Provide Tier 3 support, troubleshooting issues such as but not limited to networks, cloud services, and cloud-hosted infrastructure.
2. Oversee and maintain cloud-hosted infrastructure, ensuring high availability, scalability, and security for business-critical systems.
3. Collaborate with the Professional Services team on IT projects related to both internal infrastructure and customer portfolios.
4. Conduct proactive system maintenance, including security audits, backups, upgrades, and optimization to ensure system integrity and security compliance.
5. Provide training and knowledge transfer to junior engineers and internal team members, fostering collaboration and continuous learning.
6. Support internal and external clients remotely/onsite in addressing IT infrastructure needs, ensuring that service level agreements (SLAs) and project timelines are met.
7. Participate in on-call support rotation (weekly), providing after-hours troubleshooting and support as needed.

Requirements:

1. 5+ years of experience in System and Network Administration, with expertise in Cisco Meraki, HP Aruba and Azure cloud platforms.
2. In-depth experience with Cisco Meraki/HP Aruba (routers, switches, firewalls, and wireless APs) and expertise in deploying and optimizing network solutions.
3. Hands-on experience managing Azure services, including Azure Active Directory, VMs, networking, and storage.
4. Strong understanding of cloud infrastructure management, including security, scalability, and high availability in cloud-hosted environments.
5. Proficient in Microsoft 365 applications, including Intune, Defender, and Exchange.
6. Experience working collaboratively with cross-functional teams, particularly with a Professional Services team on customer-facing projects.
7. Familiarity with networking protocols, including LAN/WAN, VPNs, firewalls, and network security.
8. Ability to train and mentor junior team members, create and share technical knowledge in a collaborative, team-oriented environment.

Additional Information:

Work Environment: Hybrid (combination of office and remote work)

Driving license and a reliable vehicle are required for this role.