Senior Specialist, Technical (AZURE, AWS or other Cloud technology)

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à careers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email careers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• A health care spending or wellness spending account
• A premium defined benefit pension plan
• Three personal days and two float days annually
• Three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years
• Career development opportunities
• A collaborative values-based team culture
• A wellness program
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Senior Specialist, Technical will play a pivotal technical role as the division focuses on the ongoing support and operation of the IT infrastructure, security and support services across Ontario Health. This role is part of a tight-knit and dynamic team, supporting all facets of the OH IT infrastructure environments. Working with state-of-the-art technology, supporting a highly available and highly secure environment with limited downtime 24 x 7. Our client community runs highly sophisticated applications that require immediate response, attention to detail to ensure SLA's are met or exceeded, and downtime is kept to a minimum.

Here is what you will be doing:

• Collaborates with peers and programs to ensure alignment of practices, patterns, and solutions.
• Stays current on business strategy and assess new trends with respect to Ontario Health’s business needs, and identifies opportunities, impacts and transformations required to realize their value and assess their implications on the future state of specific products or portfolios.
• Stays abreast of technology, architecture and solution design trends as related to domain.
• Works with internal stakeholders and external vendors to understand business needs across OH and trends in IT across the broader health system as they relate to specific products or portfolios.
• Guides and influences product owners and vendor partners to align solutions to Ontario Health’s digital vision.
• Collaborates with and guides and mentors junior and peers by elevating their breadth and scope of knowledge of data solutions, the Healthcare domain, and best practices, and supporting the development of solutions and documentation.
• Develops infrastructure processes, procedures, templates etc. and provides assistance to others.
• Works with product management, supports roadmaps and architectural alignment to ensure delivery of project and product objective as related to practice within scope.
• Delivers service quality at the Product and Project Level for their assigned work.
• Fosters sustainable, trusted relationships with stakeholders, partners, colleagues, and superiors.
• Acts as subject matter expert to stakeholders in multiple specialized areas.
• Acts as a subject matter expert for OH partners to support understanding the use of infrastructure products and services.
• Works with internal stakeholders to understand business needs across OH and their impact to specific products/portfolios.
• Identifies and escalates issues and works with clients to ensure adherence to practice management and quality standards.
• Provides thought leadership across program areas.
• Guides and influences project team to align and build with an eye to OH's practice principles and industry best practices.
• Provides alternative solutions and options for business and technical challenges.
• Identifies dependencies in project/product deliverables and provides guidance for planning and delivery.
• Implements standard practice as related to new projects and releases ensuring quality and adherence to standards.
• Influences and guides lead developers related to best practices and principles.
• Works at a medium level of autonomy in setting objectives based on minimal direction from management.
• Makes decisions that have limited/moderate impact where errors could impact patient care.

Here is what you will need to be successful:

Education and Experience

• Bachelor’s degree in a related field.
• 3 – 5 years of experience as a technical specialist in product/service/technology/health care domain(s).
• Strong knowledge of service management, control, and architecture frameworks such as ITIL is required.
• Strong knowledge of administration tools such as O365 suite.
• Strong knowledge of workflow tools such as BMC Remedy or other case management and ticketing systems and experience with server administration.
• Experience in scheduled maintenance and deployment/release activities. ITIL certification V3 / V4 Foundation is required, with direct and demonstrated knowledge of a defined ITIL practice or process.
• Knowledge and understanding of tools and techniques for managing changes, incidents, and problems (BMC Remedy or another similar tool).
• Strong knowledge and understanding of technology planning/service Roadmaps, Strategy and Operating Plan development.
• Good understanding and knowledge (as it relates to the ITIL practice in scope) of any or all of the disciplines such as: (1) Data Centre technologies, including co-location, facilities and green operations; (2) Hosting, including monitoring solutions, compute, storage and backup, network, resiliency/recoverability, information assurance (e.g. archiving), security, common services (e.g. DNS), enterprise management, virtualization, cloud; and, (3) Corporate technologies, including Active Directory, desktop/virtual desktop, mobile, social, enterprise mail, information assurance (e.g. archiving), enterprise architecture principles and management. Familiarity with Enterprise Reporting tools (e.g., BigFix, PowerBI or other reporting tools).
• Windows server, Linux server or UNIX server administration knowledge.
• Good working knowledge with AZURE, AWS or other Cloud technology as an asset.
• Good working knowledge of various Virtualization environments e.g. VMware, Docker, Kubernetes or OpenShift…etc)
• Good working knowledge of database technologies (SQL, Oracle) and networking concepts (TCP/IP, routing, switching, VLANs, Firewalls, Load Balancer)
• Good working knowledge with various scripting, Microsoft PowerShell and UNIX scripting…etc.
• Experience with complex integrated applications and data traffic flow.
• Knowledge of Ontario Health, and the broader Ontario health care sector IT systems to ensure product dependencies are identified and managed.
• Knowledge and understanding of Ontario Health business, goals and mandate and how it applies to the provincial health care system.
• Knowledge of disciplines such as Business practices, Applications, Information, Infrastructure, Privacy and/or Security.
• Experience with OH procurement processes (gathering requirements to evaluation of vendors’ response).
• Solid understanding of policies, cross organizational roles, risk management, and governance.
• Strong knowledge of organizational processes and business models.

Knowledge and Skills

• Strong analytical and problem-solving skills to research trends and identify opportunities, impacts and transformations required; identify issues; provide solutions and options for business and technical challenges.
• Strong communications skills, both orally and in writing, to elicit business needs requirements from internal stakeholders and external vendors; influence product owners to align solutions to strategies; develop/design processes, procedures, templates; facilitate and negotiate in support of internal partner engagement; deliver presentation material.
• Ability to understand and translate operational business requirements into effective practice designs and solutions.
• Ability to resolve business rules, information and application conflicts involving shared services, applications and resources.
• Ability to provide alternative solutions to solve business and technical problems as related to the practice within scope.
• Ability to troubleshoot/triage using a variety of tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, network and operational) problems.
• Ability to lead project work in a domain, communicating and guiding consumers and project from assets business and technical aspects.
• Ability to apply IT privacy and security standards, principles, and regulations applicable to health technical solutions.
• Ability to apply health information management.
• Ability to work on, prioritize and deliver projects/initiatives according to agreed-upon timelines amidst constantly changing priorities.
• Technically savvy with business understanding and the ability to communicate to internal business stakeholders and technical staff alike to build consensus and resolve technical issues and conflicts.
• Ability to work at a medium level of autonomy in setting objectives based on minimal direction from management.
• Ability to make decisions where results have limited impact.
• Capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically within product/project teams.

The work has high volume associated with it, and priorities that are constantly changing.

There are a variety and number of high-profile issues that must be successfully balanced and administered at any given time. There are high volumes of work where detailed accuracy is extremely important. Additional work in late hours is required through on-call schedule to handle off hour incidents and recovery.

Work may require shift work (8 or 12 hour shifts). Work may require 7x24x365 on call support.

#LI-hybrid
#OH-IND-DIG

Employment Type: Permanent Full time

Contract Length: N/A

Salary Band: Band 5

External Application Deadline Date: March 16, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email careers@ontariohealth.ca and a member of the team will connect with you within 48 hours.