Senior Specialist, Property Vendor Partnerships, Corporate Claims

Waterloo, ON, Canada

Job Description

Posted Monday, April 7, 2025 at 4:00 AM

Located in Ontario and Nova Scotia, Heartland Mutual Insurance strives to be the Best Mutual. Our team of talented and dedicated professionals challenge the norm and strive to be extraordinary. It’s all about fulfilling our promise with a personal approach. With our team, you’ll bring this purpose to life every day by living our values, being open to change, and pursuing your career aspirations.

What you will do...

1. Vendor performance management, developing best practices to ensure consistent and optimal vendor performance aligned with company standards and expectations.
2. Conduct regular vendor performance reviews and audits.
3. Collaborate closely with the Property Appraiser and other internal stakeholders, external vendors, independent adjusters, and legal counsel.
4. Serve as the primary contact for escalations from internal staff and external vendors, managing concerns professionally and effectively.
5. Conduct detailed analysis of escalations, implementing corrective actions or process adjustments to minimise future occurrences.
6. Develop and deliver comprehensive reporting on vendor performance, providing insightful analytics and recommendations to claims management.
7. Analyze vendor costs to identify and implement effective cost-saving initiatives.
8. Review claims handling and vendor-related processes, proposing strategic improvements to drive efficiency, quality, and optimal cost management.
9. Develop and execute CAT readiness initiatives, ensuring vendor preparedness and response for catastrophic events.
10. Provide guidance and expertise to internal stakeholders on emerging industry trends.

What you will bring...

1. 7-10 years of experience in property claims handling, vendor management, or related roles with demonstrated expertise in vendor relationship management.
2. Post-secondary education in Business, Insurance, or related discipline; CIP designation strongly preferred.
3. Advanced understanding of property claims processes, restoration and repair methodologies, and vendor management best practices.
4. Proficient in claims management systems, analytical tools, and reporting software.
5. Strong analytical, strategic thinking, and negotiation skills.
6. Excellent communication, interpersonal, and relationship-building capabilities.
7. Proven ability to manage escalations effectively and professionally.
8. Ability to identify and implement cost-saving strategies and process improvements.
9. High level of integrity, accountability, and customer-service orientation.

What we offer...

In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

At Heartland, our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. And with our hybrid work model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.

Intrigued? We can’t wait to hear from you!

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.

A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.