Senior Specialist, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Do you have a passion for developing products using leading-edge technology that solve for key industry pain points?

Role:

• Are you motivated to drive transformational change in markets across the globe?
• Are you ready to deliver trusted and high-impact ways for merchants and banks to improve their post-transaction experience?

As a Product Owner, the role will be part of a team responsible for owning and delivering the tactical execution of the development of the Ethoca Alerts product. You will be working closely with development teams to create the needed features that will further evolve the product. Vital to this will be taking a leadership role within the team and coordinating the requirements from Product Managers, customers and partners, and internal stakeholders.

Responsibilities:

1. Gather and validate requirements, consulting with product management, development, customers, and other stakeholders in the market.
2. Own the product backlog, ensuring it is prioritized, cleaned, and refined.
3. Manage all scrum ceremonies for the development team you are embedded in.
4. Decide what to build and what not to build, translating the strategic plan into tactical execution.
5. Work with others in product management to plan releases that are aligned with overall corporate goals.
6. Be an active Scrum team member for key day-to-day activities, such as UAT, clarifying requirements, sharing the business value around features, and participating in all Scrum events.
7. Work with development, Quality Assurance, security, Operations, and data teams to drive delivery of releases.
8. Provide post-release education via demos, release notes, and other documentation.
9. Engage customers and end users to elicit feedback around the product offering.

All About You:

1. Bachelor’s Degree in Business, Economics, Finance, Computer Science, or other related area.
2. Experience as a Product Owner, Business Analyst, or similar role in an Agile development team.
3. Proficiency for problem solving and decision making, bolstered through research and analytic capabilities.
4. Experience providing mockups, flow charts and process diagrams, to capture requirements, present solutions, and facilitate discussions.
5. Domain experience in payments and disputes space is strongly preferred.
6. Proven experience with product development and management.
7. Comfortable getting into depth of data available through transaction flows that could be leveraged to enhance value propositions.
8. Demonstrated track record of achieving business targets and building business relationships.
9. Experience translating and applying business requirements (internal, external) to technical product requirements and product strategies.
10. Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships with internal stakeholders.
11. Superior communications, presentation and interpersonal skills with successful track record engaging at senior levels in organization and with customers.
12. Understands and can explain the business context and the associated customer use cases.
13. Verbal and written communication is clear and concise.
14. Can lead improvement team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.