Senior Specialist I, IT Support

Senior Specialist I, IT Support

Apply remote type On-site locations 2050 Derry Rd W Mississauga, Canada time type Full time posted on Posted 2 Days Ago time left to apply End Date: February 4, 2025 (25 days left to apply) job requisition id R98507

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:

• Fantastic employee discount on all Samsung products
• Competitive Salary
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Additional Well Being Days for better work life-balance!

Role and Responsibilities

Essential Duties and Responsibilities:

Information Technology

• Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance
• Respond to questions from all emails and callers
• Become familiar with each client and their respective applications
• Learn fundamental operations of commonly used software, hardware, and other equipment
• Become familiar with helpdesk policies and services
• Become familiar with the Systems, Network, Core Applications and each team in the IT Department
• Maintain server room equipment and environment
• Work with HR to process employee status changes
• Manage assets using asset management software
• Conduct quarterly asset counts with IT and Finance teams to ensure corporate compliance
• Manage purchasing of consumable needed for the office
• Prepare new hire hardware and required software
• Other duties as assigned by the Network and Infra Operations Sr. Manager and IT Director

Skills and Qualifications

Education:

• College Diploma minimum
• Required A+ Certification completed in the past 3 years

Knowledge:

• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation
• Excellent oral and written communication skills; ability to provide technical support in person and over the phone or remotely accessing HW
• Interpersonal skills and ability to work with others; professional demeanor, friendly presence and helpful attitude
• Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it; Ability to think around problems and come up with creative solutions is helpful
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times,