Senior Solutions Designer - CRM

Job Description:

Responsibilities:

• Configure/ customize a Salesforce solution (Field Service Modules) and integrate Salesforce with other applications using web services or other mechanisms to fulfil the business need as explained in the project background section above.
• Planning, implementing and supporting Salesforce solution for coroners.
• Collaborate with IT Professionals throughout the Software Development Life Cycle.
• Report progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
• Manage issues and User Stories in DevOps.
• Conduct root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
• Acts as the technical advisor/expert.

Must Haves:

• SalesForce Field Service experience.

Deliverables:

• IT Solution Development – Environment set-up, Configuration, customization.

Experience and Skill Set Requirements

Skills and Knowledge:

• Able to quickly integrate new concepts and easily understand business needs.
• Evaluating which Salesforce components and other technology products and frameworks to be used.
• Experience with building Salesforce Field Service solutions based on user stories and low level designs.
• Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code.
• Strong experience delivering products in Agile/Scrum mode.
• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce Service cloud, community, available tools available within AppExchange and Salesforce Platform.
• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC).
• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services.
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.
• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT.
• Experience with deployment tools such as GitLab, Jenkins, etc.
• Experience completing Enterprise Architecture documentation – e.g. Information Architecture Document, Solution Architecture Document.
• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code.
• Certified Salesforce Platform Developer I or equivalent experience.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.

Criteria:

Criteria 1: Salesforce Experience (Field Services) - 35 points

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce.
• Salesforce Certified Platform Developer I.
• Salesforce Certified OmniStudio Developer.
• Salesforce Certified Experience Cloud Consultant.
• Salesforce Certified Administrator.

Criteria 2: Design, Analysis, Development and Configuration - 30 points

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
• Experience conducting diagnostics and determining methods to help incident management.
• Experience implementing AODA compliant solutions.
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.

Criteria 3: Communication, Consultation and Collaboration Skills - 25 points

• Excellent analytical, problem solving and decision-making skills.
• Excellent communication skills, both written and verbal.
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change requests are complete.
• Experience documenting processes and technical designs and updating build books.
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.

Criteria 4: Agile Experience - 5 points (weighted score)

• Experience with Agile scrum methodologies.
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
• Thorough understanding of SDLC, specifically DEV processes in agile development environments.

Criteria 5: Public Sector Experience - 5 points (weighted score)

• Previous experience working in Government or Public Sector organizations.