Defines the structure and relationship among CRM solutions, including the identification of reusable components, quality level metrics, the organization and layering of software, and the determination of interfaces.
Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitoring the whole system, understanding all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code.
Defines the interactions between application packages, databases and middleware systems.
Business Requirements and Project Management Skill:
Leadership experience in the development and implementation of CRM solution architectures at the specified experience level.
Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
Knowledge of performance considerations in different environments.
Experience in structured methodologies for the design, development and implementation of applications.
Experience with middleware and gateways and awareness of emerging I&IT trends and directions.
Extensive experience in CRM applications analysis and design in large enterprise environments.
Experience in the use of development tools, Computer Aided Software Engineering (CASE) tools, information retrieval packages, and other software tools such as project management software and business re-engineering software.
Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries.
Experience in developing enterprise architecture deliverables (e.g. models).
A team player with a track record for meeting deadlines with analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
Desirable Skills:
Knowledge and understanding of object-oriented analysis and design techniques.
Knowledge and understanding of Information Management principles, concepts, policies and practices.
Experience designing detailed functional and technical requirements for new and existing business solutions.
Experience developing enterprise architecture deliverables (e.g. models and documentation).
Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations.
Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic forms.
Experience and Skill Set Requirements: Cúram Technical Skills and Knowledge - 70%:
Curam knowledge and experience (10+ years).
Curam development.
Technical architectural support.
Technical solutioning and support for project/tech leads.
Business Requirements and Project Management Skill – 15%: