Senior Software Support Engineer

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.

We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!

We make change happen. From anywhere.

What we offer you

We offer an unlimited holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.

Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.

Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.

Read our full list of benefits

About the role

Do you love solving complex tech puzzles and helping customers get the most out of powerful software? Are you a Groovy, Java, or JavaScript whiz with a knack for troubleshooting? Then this might just be the perfect role for you!

At The Adaptavist Group, we empower teams by enhancing their workflows with smart automation. Now, we’re looking for a Senior Support Engineer to join our AMER team, where you’ll tackle challenging technical issues, guide customers to success, and help shape the future of our products.

What You'll Be Doing

1. Be the expert – Dive into complex technical issues, troubleshoot, and provide world-class support for our ScriptRunner product suite.
2. Empower our customers – Help users maximise the value of our products by sharing best practices and innovative solutions.
3. Collaborate & innovate – Work closely with engineering, product, and customer success teams to flag bugs, suggest features, and continuously improve our products.
4. Lead & mentor – Support junior engineers, share knowledge, and foster a collaborative and positive team culture.
5. Stay ahead of the curve – Keep up with industry trends, refine processes, and champion excellence in everything you do.

What We’re Looking For

1. Tech-savvy problem solver – Strong experience with Groovy, Java, or JavaScript and advanced troubleshooting skills.
2. Customer-first mindset – Excellent communication and the ability to translate complex tech talk into user-friendly guidance.
3. A team player with leadership skills – You enjoy mentoring and thrive in a collaborative environment.
4. Cloud & Data Center experience – You understand how to troubleshoot across platforms and ensure smooth performance.
5. Passion for continuous improvement – Whether it’s refining support processes or helping optimise products, you love making things better and smarter.

This is a full-time role, based in Toronto office hours, covering Monday to Friday. Our global support team works together to provide round-the-clock support, ensuring customers always have the help they need!

Why Join Us?

1. Work with cutting-edge technology and a talented global team.
2. Make a real impact – Your insights will help shape the future of ScriptRunner.
3. Supportive and innovative culture where learning never stops.
4. Competitive salary, great benefits, and opportunities for growth.

Ready to take your support engineering skills to the next level? Apply now and let’s chat!

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.

Drop us your application, we’d love to hear from you!

What to expect

We have published some support on Interviewing with The Adaptavist Group to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an application and interview at TAG.

You can read them here

Equal opportunities for everyone

At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status. From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.

Check out our WORK180 page

Check out our Flexa page

We look forward to your application!