Senior Software QA Engineer

Apply Now: Senior Software QA Engineer

Who We Are

Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.

What We Believe

At Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.

What We Offer

• Competitive compensation
• Comprehensive benefits package
• Flexible working environment and office hours
• Quarterly fun and interactive team-building events
• Opportunities for professional learning, growth, and career advancement

About the Role

Job Responsibilities:

• Develop comprehensive test plans and execute both automation and manual testing across the platform as our product grows in functionality.
• Identify test scenarios, test cases, and test data to ensure maximum test coverage for new features and feature improvements.
• Maintain test cases and scripts in the Test Management System. Analyze test results and investigate test failures to identify root causes and provide detailed reports.
• Carry out performance and scale testing, security testing, and accessibility testing as requirements demand.
• Champion quality assurance and enforce best practices across the entire product team.
• Understand customer requirements and user experience. Collaborate with UX/UI designers, product managers, and engineering peers to identify the non-happy paths and corners.
• Master product functionalities and implementations and answer technical inquiries from sales/technical support.

Requirements:

• Bachelor's degree or above in Computer Science and related fields.
• 7-9 years of experience working in software QA area.
• 3+ years of experience contributing to automated test suites in a professional capacity.
• Strong knowledge of software QA methodologies, tools, and best practices.
• Experience with automation frameworks or tools, like JMeter, Selenium, Request, HttpRunner, TESTNG, or Fiddler.
• Proficient in using Python for test script development; Python, automated testing, and agile project experience.
• Familiarity with performance, security, and accessibility testing.
• Familiar with MS SQL Server or Oracle or other database systems.
• Working knowledge of Jenkins or similar CI/CD tools.
• Experience working with AWS can be a bonus point.
• Strong analytical and troubleshooting skills, technical aptitude, attention to detail.
• Good communication and interpersonal skills.
• Experience in large-scale projects testing is preferred.

Location: This position is a fully on-site role.

We sincerely thank all applicants for their interest; however, only shortlisted candidates will be contacted. Applicants must be eligible to work in Canada.