Senior Software Engineer - Communication Systems

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish.

We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.

Communication Systems team:

This team builds systems enabling our customers to send messages (email and SMS) to their customers, all within Jobber. Communications is at the core of our product strategy. We send nearly 20M+ messages per month, and this is the core team that will enable multiple other teams to do high-priority work for the company. To accomplish this, we partner with third parties like Twilio and SendGrid. The work on this team is almost fully backend, using Ruby on Rails, and it is a great opportunity to showcase systems architecting skills!

The role:

Reporting to the Manager, Software Engineering, the Senior Software Engineer will collaborate with other Software Development members on a Scrum team to build an industry-leading product that helps our customers and their small businesses be successful. We’re looking for people who are ready to solve problems that millions of entrepreneurs are facing, using their experience to influence both a product and our team, all the while still working on developing their craft.

In this role, it’s important that you’re a champion of best practices for well-tested, scalable, and well-organized code. In addition, you customize and extend tools and processes to increase the effectiveness of your team and mentor others to do the same.

As a Senior Software Engineer, you will:

• Collaborate closely with cross-functional teams to conceptualize, design, and iteratively deliver high-impact features that address customer needs.
• Partner with Product and Design teams to shape and define the strategic product roadmap.
• Actively participate in code reviews and testing processes to ensure code quality and maintainability.
• Research, communicate, and advocate for the use of best practices within your team’s domain.
• Effectively communicate complex technical concepts to diverse audiences, bridging the gap between technical and non-technical stakeholders.
• Provide mentorship and guidance to team members at all levels, fostering their professional growth and career development.

To be successful, you should have:

• A demonstrated level of senior software engineering experience on a full-stack development team.
• Proficiency in software design, architecture, and coding, with a focus on maintainability and performance.
• Experience with the entire software development lifecycle in the Agile/Scrum framework.
• Ability to quickly move between different features and projects with a strong interest in experimentation.
• A structured understanding of common full-stack frameworks, architectures, technologies, and patterns.
• An inquisitive mindset; ability to ask a lot of questions, seek out new information, and remain open to new ideas and perspectives.
• Strong self-motivation and resourcefulness, with the capacity to independently identify and leverage necessary resources for project delivery and problem-solving.
• Experience providing technical mentorship and sharing industry best practices, helping team members navigate complex engineering challenges and stay involved with the latest technologies and trends.

It would be great (but not a deal-breaker) if you had:

• Experience with our development stack: React, React Native, TypeScript, GraphQL API layer, and Ruby on Rails on AWS.
• You have worked on complex Communication Systems, with 3rd parties like Twilio and SendGrid.

Hiring Process:

Using our engineering hiring process, we will explore the skills and qualifications you bring and match you with one of the teams currently hiring. Our hiring process overview:

• An interview with a Talent team member (45mins).
• A Hiring Manager Interview (60mins).
• A take-home challenge with a follow-up Functional Interview (90mins).
• A Senior Leadership Interview (45mins).

Work Environment:

At Jobber you will choose where you do your most impactful work from! You can work from home across Canada, or in a hybrid setting from one of our offices in Edmonton (HQ) or Toronto.