Senior Social Media Manager - Permanent - Full time employment - Remote

Please note the applications are open to candidates based anywhere in Canada, so feel free to apply regardless of location as those will be 100% remote, Work-From-Home roles.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

As a Senior Social Media Manager, you'll be at the heart of our brand's digital presence—bringing creativity to content calendars, writing engaging copy, and building connections with our community. You'll dive into performance data to make strategic recommendations, lead Paid Social Media efforts, and stay on top of trends to keep our campaigns fresh and relevant. Collaborating with a passionate team of Community Managers, you’ll help shape our Tone of Voice, create compelling assets, and provide support for seamless communication across different platforms.

If you're excited to make an impact, mentor others, and contribute to a vibrant, positive team culture, we’d love to meet you!

What are we looking for?

Our Senior Social Media Manager has a knack for the following skills:

Communication:

• Engage directly with players by responding to comments on different social media platforms.
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
• Manage client interactions when the CM Lead is on holiday or sick leave.
• Foster and maintain a positive work environment – build engagement, resolve conflicts.

Analytics:

• Create reports to analyze content performance and make recommendations based on findings.
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

Leadership:

• Lead the team when it comes to Paid Social Media.
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Assist with training and coaching of new and existing Community and Social Media Managers.

Business:

• Develop calendars that include creative ideation and produce relevant and engaging content.
• Schedule content to be posted across social channels and write copy for content aligning to brand voice.
• Support campaign planning, audience and trend research and brand building.
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

You'd be a great fit for this role if you have:

• Minimum of 3 years’ experience in social media in gaming on a professional basis, ideally in a Senior role.
• Strong understanding of social media/community management platforms/channels (Discord, Twitch, Reddit, Instagram, Facebook...)
• Expertise with social listening and social management best practices.
• Expertise with paid social media.
• Experience managing or moderating a thriving gaming community.
• Excellent written and verbal communication skills in English (native speaker) and passion for video games and social media.
• Higher education in marketing, business administration, communication, adult education, or related fields.
• Availability for the following timezone: flexible start times between 11am UTC/GMT and 2pm UTC/GMT, 8h a day Monday to Friday.

Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.

Phases of our recruitment journey:

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to our online assessment (Community Management, English and [second language if necessary]) to better evaluate your written skills and your knack for content creation and community management.
• Once you submit your test, the assessment will take approximately 5-7 working days to be evaluated.
• If you successfully pass the assessment - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists.
• After the TA interview, if everything goes well, you will be required to submit a portfolio of examples of previous work.
• There will be a second interview with one of our Project Managers.
• For this project, there will also be a final online meeting with our client to discuss further the objectives of the position.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

What do we offer?

As a remote role, we offer flexibility and a nice work-life balance.

Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.

We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.

Good luck and we look forward to meeting you!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

Please be advised that this position requires the successful applicants to be able to effectively communicate in English (both verbally and in writing). This is due to the position requiring constant communication with clients and team members outside of Canada.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice.

Role Information: EN

Studio: Keywords Studios

Location: Americas

Area of Work: Player Engagement

Service: Engage

Employment Type: Full Time, Permanent

Working Pattern: Remote