Senior Site Reliability Engineer

Who We Are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 2,800+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional; it is essential.

ABOUT SIMCORP

SimCorp develops, sells, and delivers award-winning software solutions to the financial sector that mitigate risk, enable growth, and cut costs. One of our core product lines is the SimCorp Coric Client Communications Platform which automates the business processes that generate personalized client reports, pitchbooks, client meeting packs, and other client communications. Coric is used by private wealth and asset management firms to increase operational efficiency, enhance client service, and enrich client experience. This automated content and reporting solution is made available to our clients as PaaS and runs on Azure IaaS technology.

As a global company with more than 200 clients worldwide, SimCorp is continuously expanding its market-leading position, with solutions that help customers perform the many tasks needed to achieve competitive advantage in today’s international financial markets. SimCorp has approximately 2,000 employees and is listed on the NASDAQ OMX Copenhagen Stock Exchange. For more information visit www.simcorp.com.

This is an exciting role working in Everything-as-a-Service (XaaS) Delivery Operations, reporting to the Coric Service Delivery Manager, and will provide an opportunity to work with Microsoft Azure cloud technologies in a DevOps, agile culture at an ambitious and growing company.

ABOUT THE ROLE

At SimCorp, we rely on our cloud platform-as-a-service and team of IT operators to deliver Coric Reporting-as-a-Service to our clients. We are seeking an experienced cloud systems administrator to maintain essential platform operations for our global client base. In this role, the successful candidate will be responsible for availability and maintenance of our hosted platform, handling incidents and service requests, and providing Level 3 troubleshooting. You will also be required to gain a basic understanding of how the Coric application works in order to support your platform responsibilities. There will also be opportunities to assist with onboarding new clients and contributing to various projects.

Responsibilities include:

1. Manage support cases within the framework of an incident management process. Take ownership of cases reported by clients and provide support, down to Level-3, to troubleshoot, diagnose, and resolve issues with the Coric Platform.
2. Complete regular maintenance and upgrade work such as Windows Server patching, infrastructure and application upgrades, license management, service and system restart, and Virtual Server and SQL Server backup and restores.
3. Action service requests for internal and external clients such as environment refreshes, data migrations, deploying Virtual Machine resources, and installing whitelisted software.
4. Skilled in PowerShell coding and working with code repositories such as Azure DevOps. Able to update ‘everything-as-code’ artefacts to fix issues, deliver new infrastructure and application services, and to automate operational processes.
5. Support the team's security and compliance commitments for vulnerability monitoring and remediation, annual penetration testing, disaster recovery testing, and completing audit checks of our processes and procedures.
6. Deploy scheduled changes using continuous delivery tooling and automations within the framework of a Change Management process.
7. Support projects to onboard new customers or improve our offering to existing customers by representing the Coric-as-a-Service team and being responsible for our project deliverables such as deploying new infrastructure services or troubleshooting issues.
8. Provide on-call support outside of regular working hours, including evenings, weekends, and holidays.
9. As a service delivery consultant, you will be required to work collaboratively across geographically dispersed teams and take ownership of operational incidents and processes related to the service we offer our clients. Troubleshooting skills are required to reach the root cause of problems and the successful candidate will be eager to learn and broaden their knowledge and skillset.

As we deliver on our strategy at SimCorp to provide best-in-class services to our clients, we will maximize efficiency and reliability through automation and an engineering approach to operations. This role provides the successful candidate with exciting career opportunities, such as cloud engineering, as they grow and develop in their role.

TECHNICAL SKILLS & KNOWLEDGE

Coric Reporting Tech Stack / Environment: Microsoft Windows Server, .NET, IIS, SQL Server, IPSEC VPN, PowerShell, Microsoft Azure IaaS.

Essential

• Experience with Windows network/system administration including Active Directory Domain Services (DNS, DFS, GPO), Remote Desktop Services, IIS (incl. SSL Certificates).
• Knowledge and experience of core networking principles such as IP addressing, routing, VPNs, and layer 3 and 7 of the OSI model. Able to apply this knowledge to manage firewalls (CheckPoint Cloud Guard), setup VPN tunnels, and troubleshoot connectivity issues using network packet capture and analysis tools.
• Experience in PowerShell scripting and automation. Able to work with Azure PowerShell cmdlets and custom modules to manage Windows Administration.
• Experience of Administering Microsoft Azure Public Cloud IaaS resources and have experience with some or all of the following:

1. Virtual Machines
2. Storage Accounts
3. Key Vaults
4. Load balancers
5. VNET, subnets, NICs, and route tables
6. Public IP addressing
7. Monitor
8. Log Analytics
9. BLOB Storage
10. AAD

Desirable

• Familiarity with Site Reliability Engineering framework.
• Experience with cloud and infrastructure monitoring tools.
• Basic experience in Linux operating system to facilitate troubleshooting.
• Previous experience of working with DevOps best practices such as infrastructure-as-code and configuration-as-code to manage different aspects of operating environments would be an advantage.
• SQL Server administration and/or SQL query experience beneficial.
• Experience of working in an Agile/SCRUM environment.
• ITIL (preferably v4) IT Service Management processes.
• Service Desk solutions such as SalesForce, RemedyForce, ServiceNow, JIRA or similar.

BEHAVIOURS

Competencies

We require a skilled professional who:

• Is an excellent collaborator, able to work across time zones and geographies to build strong relationships and great rapport with colleagues.
• Contributes to decision making and provides input to solution design from both the technical and operational perspective.
• Will take ownership of operational issues and manage the often complex technical details and cross-departmental dependencies.
• Pays attention to detail in your work and in your communication, particularly with clients.
• Embraces change and is motivated by learning new technologies and working practices.
• Has excellent communication skills and is able to work both independently and as part of a team.
• Has strong customer service skills and is able to communicate with clients in a confident, clear, and professional manner.

NEXT STEPS

Applications are continuously assessed, so please send your CV in English as soon as possible. If your interest in joining SimCorp persists, but uncertainty surrounds the suitability of this particular role, please feel free to send in your CV regardless. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

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