SENIOR SECURITY COORDINATOR

• Job ID: 53998
• Job Category: Buildings, Property Operations & Real Estate
• Division & Section: Corporate Real Estate Management, Corporate Security
• Work Location: METRO HALL
• Job Type & Duration: Full-time, 6 Permanent, 2 Temporary (12 month) vacancies
• Salary: $72,588-$92,853,TM1254, Wage Grade 5
• Shift Information: 80 hours biweekly (includes afternoon, night shifts and holidays)
• Affiliation: Non-Union
• Number of Positions Open: 8
• Posting Period: 25-MAR-2025 to 08-APR-2025

Reporting to various Supervisors of Building Security, the Senior Security Coordinator provides and maintains a high level of security and life safety services to City employees and members of the public visiting City facilities. Responsibilities include:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Represents Corporate Security to City divisions and acts as the security divisional contact for day to day security operations, investigations and emergency situations.
• Provides advice, consultation and support to local property managers and senior management staff on security systems, hardware, policies and procedures, health and safety and life safety compliance.
• Provides security services to City owned and operated properties through various security systems and supervision of in-house staff and contracted firms.
• Ensures staff adherence to and enforcement of security policies and various related Acts and Codes, including the Criminal Code and Trespass to Property Act.
• Provides project management services related to planned and on-demand security system installation and maintenance to ensure all standards, contracts and obligations are fulfilled.
• Represents the Corporate Security's service interests at Community Council meetings and on various workgroups, committees and project teams, as they relate to security, health and safety and emergency, labour disruption and event planning.
• Develops and implements Divisional Security Plans.

Additional Responsibilities:

• Develops site specific standards, site plans, policies and procedures. Provides and enhances security at City facilities to integrate with the Unit's standard work plan and procedures.
• Conducts security audits and implements cost effective solutions consistent with the overall vision of the Unit.
• Creates security plans for large events and conducts briefings and debriefings with staff in relation to these events.
• Exchanges information with various City and external groups before and after completion of large events at City facilities.
• Plays a leadership role in diffusing potentially dangerous situations, such as protests, demonstrations, labour disruptions and emergencies.
• Conducts pro-active patrols of facilities.
• Checks Security Occurrence reports, corrects deficiencies and conducts investigations. Checks log books, personal memo books and ensures policy adherence. Attends court as a City witness as required.
• Liaises with local police divisions, various law enforcement personnel, local Police divisions, emergency response agencies, local property owners and related organizations.
• Leads, motivates, coaches and develops security staff through highly developed interpersonal and customer service skills, including conflict resolution, problem solving and communication skills.
• Maintains comprehensive knowledge of common security policies and various related Acts, Occupational Health and Safety Act, Employment Standards Act and Labour Relations Act.
• Coordinates the preparation and compiles complete tender documents and specifications for tenders, Requests for Tenders, Requests for Quotations (RFQ), Requests for Expressions of Interest (REOI), and Requests for Proposals (RFP) for capital and operational contracts.
• Provides first level of Supervision to Security Guards including recruitment, selection, performance appraisal, deployment, all levels of discipline and professional development to ensure skilled competent resources.
• Responds to inquiries and complaints in an effective and professional manner.
• Maintains a high level of functional knowledge of technical information to provide all aspects of modern corporate security and protection for large and small building complexes and special events.
• Provides 24/7 coverage for emergencies.

• Post-secondary education in a discipline pertinent to the job function combined with relevant security experience, or the equivalent combination of education and/or related experience.
• Considerable experience in modern corporate building security for large and small building complexes.
• Considerable experience with various security hardware, software, keying and systems.
• Considerable skills in creating security standards, work plans, and policies and procedures and the maintenance enforcement of same.
• Considerable skills in monitoring and maintaining expenditures within approved budget limitations.
• Experience providing work direction, leading, coaching and/or training staff.
• Must possess a valid Ontario Driver's License Class "G" with the ability to qualify for a City Equipment Operator's License, and able and willing to drive within the Greater Toronto area.
• Possession of and the ability to maintain a valid Security Guard License in accordance with the Ontario Private Security and Investigative Services Act, 2005, S.O. 2005, c. 34.
• Knowledge of common security policies and various related Acts and Codes, including the Criminal Code and Trespass to Property Act, Health and Safety Act, etc.
• Highly developed conflict resolution, negotiation and problem solving skills with a results-oriented approach.
• Excellent organizational and time management skills.
• Highly developed interpersonal skills, including verbal and written communication skills.
• Customer service skills, with the ability to communicate effectively at all organizational levels and work effectively with colleagues, City staff, internal and external clients, agencies and the general public.
• Ability to meet deadlines and deal with conflicting priorities and work demands, as well as to identify, analyze and solve problems independently.
• Effective decision making that promotes and fosters teamwork with the ability to manage change effectively within the mission and priorities of the Unit.
• Ability to initiate and implement procedures and measures to increase operational efficiency and effectiveness.
• Ability to report to various work sites.
• Familiarity with Requests for Quotations (RFQ) and Requests for Proposals (RFP) processes.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.