Senior Salesforce Business Analyst (Remote) Analyste commercial principal Salesforce

CloudKettle is seeking a Senior Salesforce Business Analyst to work with our clients; understanding their business needs and translating them into functional and technical requirements.

Location

Halifax, NS (Hybrid/Remote) or Remote within Canada

Why Join Us At CloudKettle you'll work on high-impact projects for some of the biggest names in tech, finance, and beyond. Our culture is collaborative and modern, and we're committed to helping you grow.

Competitive salary, training and health coverage are all great. But it's the "extras" that really make our employees feel appreciated.

Here's what sets us apart:

• Flexibility: Most of our team works remotely, and our culture and policies are designed to support work-life balance, no matter where you are.
• Professional Growth: Share your expertise on our blog or create videos, we'll help you build your professional profile.
• Work-Life Balance: Personal days are available and we encourage downtime to recharge.
• Peer Recognition: Celebrate wins with peer-nominated awards and performance bonuses.
• Diversity and Inclusion: We're proud to be a gender-balanced workplace with a near 50/50 split of male and female-identifying employees.
• Giving Back: As a Pledge 1% company, we dedicate time and resources to making a positive impact.
• For Halifax-based team members, enjoy these extras:
• A stunning downtown office with breathtaking views—even on foggy days.
• All the coffee, tea, bubbly water (we're serious about this), and Cliff bars you can handle.
• A meditation/religious room for quiet moments.

What You'll Do

• Gather and document business requirements through stakeholder workshops and requirements gathering sessions.
• Translate business needs into functional and technical requirements.
• Define and document user stories, acceptance criteria, and process flows.
• Work closely with Salesforce Architects to design scalable solutions.
• Identify opportunities to automate and optimize business processes using Salesforce features.
• Act as a liaison between business and technical teams to ensure clear communication.
• Support end-users during testing, troubleshooting, and post-go-live support.
• Prioritize and refine backlog items based on business value and feasibility.
• Create and maintain documentation (user guides, training materials, process diagrams).
• Other duties as required.

What You Bring

• Required:
• 6+ years of experience in Business Analysis with a focus in Salesforce implementations.
• Salesforce Administrator Certification.
• Experience working with cross-functional teams and translating business requirements into technical solutions.
• Familiarity with project artifacts such as Requirements Traceability Matrix, Solution Design Documents, User Stories, and Test Cases.
• Knowledge of Salesforce system configuration, customization, and integration with other enterprise tools.
• Strong communication skills, with the ability to interact with both technical and non-technical stakeholders.
• Demonstrated analytical and problem-solving skills.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Must be currently based in and legally eligible to work in Canada and can show proof of citizenship or visa.

• Preferred:
• Bilingual fluency in verbal and written French and English is a strong asset.
• Experience working in the Telecommunications Industry.
• Salesforce Business Analyst and other platform certifications are a plus.
• Background in consulting, enterprise applications, or digital transformation is a plus.

Benefits

• Competitive salary.
• The opportunity to work at a fast-scaling organization servicing some of the largest and most exciting companies in the world.
• A flat and modern work culture.
• Flexible work environment.
• Participation in a Salesforce certification-based employee bonus program.
• Medical and dental benefits.
• 10 personal days to use for mental health, sickness, and family emergencies.
• 3 weeks vacation.
• Subsidized career training, including coverage of certification tests.
• We value giving back to our community - you get 20 hours of your workday over the year to spend doing volunteer work for an organization you choose.