Senior Sales Development Operations Analyst

About Us

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.

At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.

The Diligent Commercial Strategy & Operations team sits at the heart of the company’s growth engine, driving revenue acceleration and operational excellence across our global Sales, Customer Success, Partner, and Marketing organizations. As the architects of Diligent's Go-To-Market strategy, we collaborate with executive leadership to shape data-driven initiatives, streamline processes, and optimize our GTM tech stack. Our team leads critical functions, including Sales and CS Operations, Commissions, the GTM Tech stack and global process implementation—ensuring alignment and efficiency at every level of the commercial organization. Joining this team means being part of a high-impact, strategic group that directly influences Diligent's success and fosters a culture of innovation, performance, and continuous improvement.

About the Role

We are seeking a Senior Sales Development Operations Analyst to support our global SDR and BDR teams. This role reports to the Director of Sales Strategy & Operations and will be instrumental in optimizing the performance and productivity of our inbound and outbound sales development efforts. The ideal candidate is highly technical, analytical, and process-driven, with foundational knowledge in managing sales operations and leveraging sales technology tools. This individual will act as the subject matter expert (SME) for the Sales Development tech stack, ensuring seamless integration, efficient workflows, and actionable insights that drive growth.

Responsibilities

• Manage day-to-day operations for the SDR and BDR teams, ensuring processes are streamlined and efficient.
• Act as the subject matter expert for key sales development tools including ZoomInfo, Outreach, Salesforce, LinkedIn Sales Navigator, and other sales productivity platforms.
• Develop and maintain dashboards, reports, and analytics to monitor performance metrics and provide actionable insights to leadership.
• Partner with Sales Strategy and GTM teams to support planning, territory management, and resource allocation.
• Implement and optimize workflows and automations to improve SDR/BDR productivity.
• Conduct regular audits of data integrity across systems and ensure compliance with data management best practices.
• Provide training and support to SDR and BDR teams on the effective use of sales tools and platforms.
• Collaborate with cross-functional teams (Marketing, Sales, IT) to ensure alignment on outreach strategies and technology integration.
• Identify gaps in current processes and tools, proposing solutions to enhance efficiency and effectiveness.
• Support forecasting, pipeline management, and performance analysis for outbound sales initiatives.

Qualifications

• 2-4 years of experience in a Sales Operations, Sales Strategy, Sales Development Operations, or similar role supporting SDR/BDR teams.
• Proficiency in sales technology tools including Salesforce, ZoomInfo, Outreach, LinkedIn Sales Navigator, and other sales productivity platforms.
• Strong analytical skills with the ability to interpret data, identify trends, and provide actionable insights.
• Experience building and maintaining reports and dashboards in Salesforce and other BI tools.
• Technical aptitude to manage and optimize integrations between sales tools.
• Process-oriented mindset with a focus on continuous improvement and operational excellence.
• Excellent communication and collaboration skills, with the ability to work cross-functionally with various stakeholders.
• High attention to detail and strong problem-solving abilities.

Pay Range

$80,000 - $100,000 CAD

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients.
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place.

Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees, or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.