Senior Retail Sales Associate

About Us:
Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. FIKA has quickly evolved to over 160+ locations across Canada and is home to 10 Canadian retail banners, including FIKA Cannabis, Fire & Flower, Friendly Stranger, Pop’s Cannabis, Ganjika House, Flower Haze, Prairie Records, Bud Supply, Lucid Cannabis, and Due North. At FIKA, we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, making The FIKA Company retail family the destination for every type of cannabis consumer.

Job Overview:
Due North Cannabis Co. is hiring a knowledgeable and experienced Senior Retail Sales Associate to assist customers in selecting suitable cannabis products. Responsibilities include greeting customers, engaging in cannabis education, and informing management of customer complaints and operational issues. Sales Associates must answer customers’ questions regarding different cultivars of cannabis and methods of consumption. Applicants must be aware of the latest developments in cannabis laws to maintain legal compliance and demonstrate excellent communication and customer service skills.

Senior Retail Sales Associate Responsibilities:

1. Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different cultivars of cannabis.
2. Knowledgeable of new cannabis products on the market and the latest industry trends.
3. Processing customers' payments using the dispensary's Point of Sale (POS) system.
4. Ensuring that the retail outlet is clean and well-organized.
5. Educating customers on the safe use of their selected cannabis products.
6. Correctly picking and packing orders using a 5-step verification system.
7. Checking customers' identification documents to verify legal age.
8. Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
9. Making a positive first impression – smiles, makes eye contact, keeps a positive tone.
10. Demonstrating guest service as the number one priority.
11. Suggesting products and accessories appropriately.
12. Resolving guest concerns and complaints in a friendly manner.
13. Being guest-oriented and focused on creating the best customer experience possible.
14. Following cash procedures and all company policies.
15. Conducting daily inventory audits and THC / FIFO Checklists.
16. Receiving and accounting for inter-store transfers.
17. Communicating with Churchill staff to identify discrepancies and conducting minor investigations.
18. Ensuring cleaning checklists are completed daily.
19. Customer troubleshooting.
20. Managing Dutchie/Greenline.
21. Enforcing policies and procedures.
22. Opening and closing locations as needed.
23. Possessing excellent knowledge of cannabis, accessories, and regulations.

Senior Sales Associate Requirements:

1. Must have CannSell Standard Certificate.
2. Retail Customer Service: 1 year (Preferred).
3. High School Diploma or GED.
4. Minimum 19 years of age.
5. Clean police background check.
6. Sound knowledge of cannabis cultivars, products, and their uses.
7. Strong organizational skills and ability to work under pressure.
8. Excellent analytical and problem-solving skills.
9. Exceptional customer service skills.
10. Excellent communication skills, both written and verbal.
11. Must be flexible with hours of work.
12. Must be a team player.

DAY TO DAY OPERATIONS:

1. Adhere to all legislative requirements of cannabis retailers in Ontario.
2. Check identification of guests.
3. Demonstrate a high level of cannabis knowledge and tailor the guest experience.
4. Support with inventory management.
5. Complete tasks as assigned by store manager, assistant manager, supervisor, or executives.
6. Ability to manage competing priorities in a fast-paced environment.
7. Demonstrate high levels of integrity and responsibility.
8. Other duties as assigned.

PHYSICAL DEMANDS:

1. Frequent reaching above waist, chest, and shoulder level, as well as below waist level.
2. Frequent to continuous need for manual dexterity (handling, gripping, typing, etc.).
3. Lifting weighing from 5 to 40 pounds repetitively.
4. Standing for extended periods of time.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion means fostering a workplace where individual differences are recognized, appreciated, respected, and utilized.

• Thank you for your interest and application; only those selected for next steps will be contacted.