Senior Quality Assurance Analyst (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join the Broadridge team.

The Senior Quality Assurance Analyst is responsible for analyzing and testing project deliverables throughout the Proxy and Smart applications life cycles to ensure that business and technical requirements are met.

Key Job Functions/Responsibilities

• Create manual and automated test plans, scripts and test cases for configuration changes, and programming enhancements.
• Quickly learn the functionality, identify test requirements, and create or obtain test data.
• Perform functional, regression, integration, performance, automation, and acceptance testing, and report defects and test results.
• Work with partners, internal customers, and internal teams to diagnose and resolve test issues.
• Develop, test, and document new operational procedures (revise and test established procedures).
• Verify all appropriate testing deliverables are met, including status reports, test plans, test cases, bug tracking, release checklists, and postmortem reports.
• Collaborate with Application Designers/Developers and System Solution partners to design and execute test cases.
• Ensure that developed tests can be leveraged in the future through appropriate stewardship of test models, test data, and test processes.
• Make operational system procedure recommendations to Management and the Development team.
• Develop and maintain a comprehensive knowledge of the standard software and systems utilized in the business that are within the scope for development changes.
• Participate in special projects and ad-hoc analyses as necessary.
• Mentor new hires/train team members for Broadridge products and test tools, including automation test scripts.
• Review test cases/scripts written by other team members.
• Other duties as assigned.

Basic Skill Level Requirements

Education:

• Bachelor’s Degree in Computer Science or Software Engineering, or equivalent combination of training and on-the-job experience.
• QA certifications, such as the Certified Software Quality Analyst (CSQA), Certified Manager of Software Quality (CMSQ), are an asset.

Experience:

• Minimum of 5 years’ experience in the IT, Outsourcing Services, or Financial industry is required.
• Strong understanding and interpretation of requirements and technical documents.
• Proficiency with Oracle, Unix (Linux and AIX), SQL, and Windows environments.
• Experience in Agile SDLC model.
• Understanding of Java technology and Java application environments.
• Experience creating test plans and cases, using JIRA, Confluence.
• Programming experience is an asset.

Skills:

• Outstanding communication skills, including the ability to communicate with non-technical staff about technical issues.
• Ability to communicate with management, all levels of the organization, and clients, as well as presenting technical information in a clear and concise manner.
• Excellent teamwork skills and a service-oriented attitude are essential.
• Ability to create and maintain positive peer and client relationships.
• Self-motivated, detail-oriented, and quick learner with excellent, proven problem-solving skills.
• Strong organizational and analytical skills.

Tools:

• Perforce, Git, JIRA, Confluence, Oracle, Unix scripting, Jenkins.

Recruitment Process

COVID-19 has accelerated change across our workplace, including our hiring practices. As a result, throughout your application process, you may be asked to connect with us virtually and may not be required to meet in-person. Our recruiters will explain how virtual interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification.
• Education verification.
• Credit inquiry.
• Canadian criminal record check.

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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