Senior Project Coordinator – Mechanical Systems

Senior Project Coordinator – Mechanical Systems

Kelowna, BC

Lock Search Group has partnered with a well-represented, and respected national manufacturer within the HVAC segment to add a Senior Project Coordinator to join their Kelowna business unit. The incoming Senior Project Coordinator will be tasked with coordinating with internal departments and external partners, leading project teams and directing subject matter experts, support functions, and third-party partners to execute customer projects and achieve project targets. Handle submittals, customer orders, and discrepancies in the absence of the Project Coordinator. Train staff on the sales process and maintain service excellence. Manage quotes, track deliveries, and update customers. Resolve issues with missing or damaged items, close projects with proper documentation, and ensure customer satisfaction. Stay updated on products and software through self-education and training.

Responsibilities:

• Prepare submittals when Sales Support is unavailable.
• Assist in technical submittals under the guidance of the sales team.
• Process customer orders from the approved submittals in the absence of the Project Coordinator.
• Manage and process change orders and site instructions, including pricing updates.
• Coordinate with customers or site contacts to resolve order discrepancies for the Sales Support and Administration team.
• Train staff comprehensively in all aspects of the sales process to maintain service excellence.
• Address any issues such as missing, incorrect, or damaged items, and handle claims as needed.
• Track orders and deliveries, providing regular updates to customers.
• Inform customers of order arrivals and arrange delivery as necessary.
• Complete project closures by ensuring all invoicing and maintenance documentation are submitted.
• Prepare quotes for jobs not listed on bid boards, including those requested via email.
• Input quotes into RepEdge with accurate product code associations.
• Deliver exceptional customer service, prioritizing customer satisfaction.
• Engage in self-education and attend manufacturer's factory/training sessions to stay updated on product advancements and software tools.

Requirements:

• Post Secondary experience is requested, with specific education in Project Management.
• 5+ years of relevant experience is an asset.
• Proven leadership skills, with a track record of working in a team, collaborative setting.
• Strong verbal and written communication abilities.
• Self-motivated, creative, and resourceful.
• Bring positivity, energy, and enthusiasm to the workplace.
• Maintain a professional demeanor in all business interactions.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Capable of multitasking, prioritizing tasks, and managing time efficiently.
• Ability to support demand and problem solve in a fast-paced environment.
• Excellent time and organizational skills – ability to juggle multiple ‘to do list’ items.
• Valid BC Drivers license.

Offers & Benefits:

• The opportunity to work with an ambitious team and leading organization.
• Compensation package, including salary, bonus and benefits (RRSP Matching is included), and other employee incentives.

If you’re a Project Coordinator looking for growth and challenge, and motivated to join an employee-centric organization within the HVAC/Mechanical sector based in Kelowna, BC, apply today in confidence by hitting the apply button and sending your Resume to Cameron Lappin, Senior Industrial Consultant.

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted. Applicants must be legally entitled to work in Canada without sponsorship.