Senior Product Designer

Chief Technology Officer • Quebec City, QC

Last updated: 1 day ago

Business Acceleration Partner

Full-Time / Permanent

ABOUT ODAIA

ODAIA is a remote first organization, all our positions are WFH with frequent company and team-based socials, events, and meetings in-person and virtually.

ODAIA's AI helps the world’s largest pharma commercial teams grow their brands by engaging HCPs at the right time—when they need information to make treatment decisions.

Our SaaS platform turns complex data into personalized insights, helping pharma teams make informed decisions that bring therapies to patients faster.

OUR MISSION

Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.

We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.

WHAT’S ON OFFER

Reporting to the Senior Director, Business Acceleration the primary role of the Business Acceleration Partner is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey.

WHAT YOU WILL DO

• Maintain a deep understanding of and can seamlessly convey the value proposition, business strategy, mission and product offerings
• Translate the customer’s brand and data strategy and define the ideal ODAIA solution to deploy
• Collaborate to elicit high-level requirements, capture business and end user needs
• Complete assessment of customer data sets and end user workflows to best define user requirements, provide insight and recommend improvements
• Identify project risks and communicate according to project governance
• Understand the customer structure, stakeholders and needs and build relationships across levels
• Align activities and touchpoints between customer & ODAIA and communicate regularly to build customer loyalty
• Ask questions and perform independent research to understand the customer, their brands and their challenges
• Drive organizational and process change management within customers deploying ODAIA
• Ensure customers are successfully onboarded to the platform encompassing: Sales Handoff, onboarding plan set up, overall kick off planning, Discovery & customer Education
• Focus on business analytics, reporting and metrics, generate solid reports to demonstrate ROI
• Complete quarterly reviews with customers, understand how to maximize benefits of platform usage and product offerings within the Pharmaceutical, Life Sciences or Healthcare sectors
• Assess the risks of various solutions and prioritize competing business demands based on business impact and strategy
• Work closely with the Engineering, Customer Success, Sales and Product teams
• Ensure that data is managed/analyzed in compliance with applicable quality, regulatory and cybersecurity requirements
• Some travel to customer sites or industry events is expected, based on the business needs

WHAT YOU BRING

• 6+ years working in a similar position in a start-up and/or technology/SaaS environment
• Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors
• Experience leading large, complex projects with multiple stakeholders and partners
• Ability to build relationships and become a trusted advisor for your customers
• A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence
• An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes
• Attention to detail, taking the time to understand the customer’s needs and challenges
• Drive to continually improve your knowledge of new technologies and industry standards to develop simple, yet effective solutions
• Ability to understand business needs and develop consistent, clear analysis and report potential issues
• Accountable, proactive and agile
• Action orientated with the ability to work quickly and efficiently in a fast-paced environment
• Collaborative, results oriented self-starter that is able to find opportunity in challenge
• Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity
• Has exceptional communication skills, understand how to influence both technical and non-technical teams
• Grand vision, low ego, and able to make a big impact

WHAT WE OFFER

• A strong values based culture, we Ignite Innovation, Own It and Stand Together
• A high calibre, remote-first team
• Tremendous growth and unique learning opportunities, working within a fast paced, growing scale-up environment
• A large amount of ownership and autonomy for managing things directly
• No waiting period for medical and dental benefits enrollment
• Flexible working hours, focusing on what we achieve and not the number of hours we clock
• A flexible vacation policy
• Virtual and in-person socials and team meetings

LOCATION

We are a remote first company with an office hub located in Toronto, supporting team building and social connectivity with virtual and in-person collaborative work sessions, team meetings and socials.

EMPLOYMENT VERIFICATION

Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.

ACCOMMODATIONS AND ACCESSIBILITY

Accommodations are available on request for candidates with disabilities taking part in all aspects of our hiring process. For more on this, you can inquire about accommodations if you're invited to an interview.

DIVERSITY, EQUITY & INCLUSION

As an equal opportunity employer, ODAIA is committed to creating an environment that respects diversity and inclusion. ODAIA does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

At ODAIA, we are committed to building an environment where everyone feels included, valued, and heard. We are committed to creating a diverse workplace, and are an equal opportunity employer who does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.