Senior Portfolio Underwriter

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting-edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

The Senior Portfolio Underwriter will be responsible for completing an in-depth evaluation of our current book of business and identifying gaps in coverage to ensure risks qualify based on market appetites and industry regulations. Additionally, Senior Underwriters must stay updated with industry regulations and market trends to effectively manage risks and comply with legal standards. They must ensure adherence to underwriting guidelines, market appetite, and maintain the highest level of professionalism and accuracy. The Senior Portfolio Underwriter will communicate with the market regarding any questions or possible escalations, while ensuring accurate communication and maintaining high standards in underwriting procedures.

What does the Senior Portfolio Underwriter do?

• Evaluates and analyzes insurance applications to determine risk, eligibility, and completion
• Ensures Brokers are strictly following BIG & Market underwriting guidelines and that the policies are accurate and complete
• Demonstrates excellent customer service when interacting with all Brokers & Market Partners
• Processes an average of 15 policies daily, ensuring coverage is accurate and complete
• Addresses Broker or Market escalations, attempting to deescalate the situation & resolve the issue
• Handles administrative tasks associated with the Portfolio Underwriting Team, when required (reviewing policies with junior staff, handing out work as required, reviews of files, etc.)
• Initiates contact with our brokers to obtain any missing information or documentation required for the submission
• Initiates outgoing phone calls to our market partners with inquiries
• Addresses and ensures any policy inaccuracies are amended
• Monitors & actions emails, voicemails, phone calls, and Teams messages
• Onboards & trains or facilitates the training of new Portfolio Underwriters
• Onboards & supports team members in training of Portfolio Underwriters
• Assists the Portfolio Underwriting Team Lead to complete tasks or projects, as needed
• Participates in Underwriting team meetings, as needed
• Participates in Personal Lines team meetings, as necessary

Does this sound like you?

• Strong analytical mindset
• Strong attention to detail
• Able to evaluate and assess risk accurately
• Solid understanding of insurance principles and underwriting processes
• Excellent communication and interpersonal skills
• Commitment to continuous learning and staying updated with industry trends and regulatory changes
• Collaborative spirit, showing a willingness to work effectively with team members and partners
• Strong ethical mindset and integrity
• Adheres to underwriting guidelines and standards
• Adaptable and able to manage and prioritize multiple tasks in a fast-paced environment
• Problem-solving attitude and eagerness to provide solutions

Qualifications

• Completion of secondary education diploma or equivalent required
• Post-secondary education in Insurance, Business/Office Administration, Economics, Law, Finance, or related field an asset
• A minimum of at least 3+ years of experience working as a Personal Lines underwriter
• 1-2 years’ experience managing others an asset
• RIBO licensed an asset
• Chartered Insurance Professional (CIP) professional designation an asset
• Canadian Accredited Insurance Broker (CAIB) professional designation an asset

What We Offer

• People-focused company culture
• Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
• 3 weeks of paid vacation in the first year of employment; 4 weeks in year 2
• Birthday day off
• Hybrid work from home/in-office environment
• Retirement savings programs, with company-matched RRSP contributions

Our Commitment to Diversity, Inclusion and Belonging

Billyard Insurance Group is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Our Commitment to Accessibility

Billyard Insurance Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at recruitment@thebig.ca or 905.346.2190 ext. 10212.