Senior Operations Manager

Job Title: Senior Operations Manager, Peace Region
Location: Fort St. John, BC

About GFL:
GFL Environmental is a leading North American provider of diversified environmental solutions, committed to fostering a safe, productive, and sustainable work environment. As part of our team, you will join a dynamic organization focused on innovation, excellence, and driving positive waste solutions and outcomes for today's and future generations.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A positive and inclusive work environment focused on sustainability.
• The chance to be a key player in a growing organization making a difference in the environment.

Position Overview:
We are seeking an experienced and driven Senior Operations Manager to oversee our Fort St. John operations. This leadership role is responsible for managing day-to-day operations across multiple service lines, collections (primary), landfills and transfer stations, and infrastructure. The Senior Operations Manager will play a key role in driving operational efficiency, ensuring safety standards, and contributing to the financial and strategic success of the region.

Key Responsibilities:

• Operational Leadership:
  Oversee daily operations to ensure efficient, cost-effective service delivery while meeting GFL’s standards for quality, safety, and environmental compliance.
• Team Management:
  Lead, mentor, and develop a team of operations staff, including drivers, supervisors, and administrative support. Foster a collaborative, high-performance work environment that aligns with GFL’s core values.
• Financial Performance:
  Drive operational budgets, including revenue, cost controls, and profitability targets. Monitor financial performance and implement strategies for continuous improvement in cost management and operational efficiencies.
• Safety & Compliance:
  Champion GFL’s commitment to safety by ensuring compliance with regulatory requirements and company policies. Lead safety programs, training, and initiatives to maintain a safe work environment.
• Customer Relations:
  Build and maintain strong relationships with key customers, ensuring satisfaction with GFL services. Address customer inquiries, service issues, and feedback promptly and effectively.
• Strategic Growth:
  Collaborate with regional leadership to identify growth opportunities, optimize routes, and expand service offerings. Participate in regional strategic planning and contribute to achieving long-term goals.
• Continuous Improvement:
  Identify and implement process improvements to enhance operational efficiency. Work closely with cross-functional teams to streamline operations and incorporate best practices.

Qualifications:

• Bachelor’s degree in business, operations management, environmental sciences, or a related field (or equivalent experience).
• 7+ years of experience in operations management, preferably in the environmental services, waste management, or related industries.
• Strong leadership and team management skills with experience in mentoring and developing teams.
• Proven track record of financial management, including budgeting, forecasting, and cost control.
• Exceptional problem-solving and decision-making abilities with a focus on operational excellence.
• Strong understanding of safety regulations, compliance, and environmental policies.
• Excellent communication and interpersonal skills, with a customer-focused approach.

Knowledge, Skills, and Abilities (KSA) Position Specifics:

• Operational Expertise:
  Extensive knowledge of operations management in the waste management, environmental services, or logistics industries, with a strong understanding of service delivery, route optimization, and resource allocation.
• Financial Acumen:
  Demonstrated ability to manage operational budgets, perform cost analysis, and meet financial targets. Strong skills in forecasting, cost control, and strategic financial planning.
• Leadership & Team Development:
  Proven ability to lead diverse teams, manage performance, and foster an environment of accountability, collaboration, and continuous improvement. Ability to mentor and develop future leaders within the organization.
• Safety and Compliance Knowledge:
  In-depth understanding of safety regulations, compliance standards, and environmental laws specific to the industry. Ability to implement and promote safety initiatives and ensure all operational activities meet regulatory standards.
• Problem-Solving & Decision-Making:
  Strong analytical skills to identify issues, evaluate solutions, and implement effective strategies to resolve operational challenges. Ability to make sound decisions quickly in a fast-paced environment.
• Customer Service Orientation:
  Excellent relationship-building skills with a customer-focused approach. Ability to manage client relationships, address service concerns, and maintain a high level of customer satisfaction.
• Communication Skills:
  Outstanding verbal and written communication abilities, capable of conveying complex ideas clearly to internal teams and external stakeholders. Ability to present operational reports and insights to senior leadership.
• Project Management Skills:
  Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and ensure timely completion of operational objectives.
• Change Management:
  Ability to lead and manage change in a dynamic environment. Experience in implementing process improvements and driving operational efficiency through change initiatives.
• Technical Proficiency:
  Proficiency in operational software and tools, such as route management systems, fleet tracking software, and financial reporting systems. Experience with ERP systems and data analysis tools is a plus.

This position will involve moderate travel, leading Solid Waste Business Units in Fort St. John, Dawson, and Chetwynd and will report into the General Manager of Northern Alberta & British Columbia.