Senior Operations Analyst

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$76,800 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Merchant Solutions (TDMS) provides reliable, flexible and easy to use card payment solutions to corporate, commercial and small business clients. A wide selection of payment processing solutions includes Point of Sale (POS) terminals, PC Software and E-Commerce card processing solutions that allow businesses to authorize and settle their payment card transactions electronically, whether the payment is debit or credit card. TD is the only bank in Canada which directly operates a merchant processor/acquirer, resulting in unique opportunities and challenges in a highly competitive environment.

Responsibilities:

Providing support in a 24x7x365 environment, the Senior Operations Analyst will report to the Pod Product Owner II. The Senior Operations Analyst will be a key Subject Matter Expert on various projects and initiatives within TDMS. The successful candidate will demonstrate excellent time management skills; results driven and able to manage complex business demands.

Key Accountabilities:

• Ensure that systems and applications used by TD Merchant Solutions meet its processing needs, are executed error free and within SLA's.
• Ensure that processing is executed in accordance to all card brand regulations, association regulations and according to internal and external audit requirements.
• Support other business areas within Merchant Solutions with their operational needs.
• Support and facilitate projects and initiatives within the Merchant Solutions group.
• Investigate and resolve EUC and Job Aid (Macro) production issues.
• Analyze all production issues ensuring minimal user impact and mitigation plans developed/implemented to prevent recurrence.
• Coordinate system/process changes with technology and business partners.
• Prepare/update reporting procedures and verification documentation for new/revised reporting processes.
• Identify and recommend process improvements and/or automation opportunities to enhance the productivity and operational efficiency within MS O&I.

Education/Accreditations:

• A post-secondary education or equivalent experience.

Other Qualifications/Skills/Experience:

The successful candidate will have:

• Overall knowledge of TDMS products and processes is an asset.
• Experience working in Agile and Kanban is an asset.
• Strong business acumen.
• Ability to manage strong relationships within and across multiple businesses and technology groups.
• Experience in a 'Business Analyst' type position - the ability to translate user requirements into technical requirements, author procedure manuals, manage change control processes, etc.
• The ability to communicate complex situations and ideas in a clear, simple, and understandable manner.
• A strong knowledge of TDMS systems, processes and procedures, mixed with technical Computer / software skills.
• A high degree of accuracy in completing work and demonstrated problem solving capabilities.
• The ability to manage concurrent priorities and work independently with minimal supervision.
• An enthusiastic, positive and cooperative individual who can work independently and function well in a team environment.
• Project management skills would be an asset.
• Desire to be challenged to constantly acquire new knowledge and skills.
• Proficiency with Microsoft Office tool suite (Word, Excel, PowerPoint, SharePoint etc).

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process:
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!