Senior Officer, Accounts Management

Job Level: RE-05 $75,576 to $100,274

Closing Date: 12/01/2025

Senior Officer, Accounts Management

The Real Estate and Development Branch is looking for a Senior Officer, Accounts Management for an indeterminate position. The position is classified as RÉ-05 ($77,281 to $102,535 per annum).

ABOUT US

The National Capital Commission (NCC) is the federal Crown corporation dedicated to ensuring that Canada’s Capital is a dynamic and inspiring source of pride for all Canadians and a legacy for generations to come. Building on more than a century of experience, the NCC provides unique value in the Capital Region by fulfilling three specific roles: long-term planner of federal lands, principal steward of nationally significant public places, and creative partner committed to excellence in development and conservation.

A list of qualified people will be compiled and may be used for additional temporary or indeterminate positions.

JOB OVERVIEW
The Accounts Management Section of the Real Estate and Development Branch manages a combination of tenant relationships and internal stakeholder engagement for the real property portfolio, which includes a wide and diverse range of commercial, mixed use, industrial, institutional, residential and agricultural assets.

As Senior Officer, Accounts Management, you will be responsible for coordinating and administering NCC's commercial, agricultural, and residential client accounts portfolios, providing real estate strategic insight and analytics to support portfolio plans, and operational and stakeholder needs. You will manage the tenant relationship and client account for various real property assets, develop client growth and retention, and revenue generation strategies and plans, and address and mitigate client concerns and arrears.

In this role you will also be responsible for collaborating with: Leasing on the timely negotiations and execution of leases; Project Management for the timely delivery of projects and communications with tenants; Property Management for operational requirements that impact or have the potential to impact tenant operations, clients and revenue generation; RED Strategic Planning on the prioritization of asset management plans.

ESSENTIAL QUALIFICATIONS:
EDUCATION
A degree from a recognized post-secondary institution with acceptable specialization in business administration, finance, real estate management, or an acceptable combination of education, training and/or experience.

EXPERIENCE
Three (3) to five (5) years of experience in real estate accounts management, including:

• Managing a portfolio of residential, commercial and/or agricultural accounts/tenant relations in collaboration with other areas of the Real Estate and Development Branch in order to meet client needs with respect to landlord obligations, project delivery, leases matters, and the provision of real property management services.
• Analyzing client needs and requirements, and developing, reviewing and recommending strategies to deliver integrated real property project, leasing and management services to optimize client satisfaction and retention, and revenue growth.
• Providing advisory and liaison services to internal and external stakeholders on the management, opportunities and risks of specific real property portfolios.

KNOWLEDGE

• Of real estate investment analysis and development of portfolio strategies.
• Of legislations, regulations, and policies pertaining to real property management.
• Of policies, principles and practices of financial and business management.

ABILITIES

• To think strategically, assess complex information and situations, and develop recommendations and solutions.
• To negotiate, build consensus, and resolve conflicts.
• To accomplish tasks under tight deadlines, while dealing with changing priorities.

COMPETENCIES

• Demonstrating integrity and respect – Civility and well-being.
• Thinking things through – Innovating through analysis and ideas.
• Working effectively with others – Relationships and trust building.
• Showing initiative and being action-oriented – Getting things done.

ASSETS

Experience preparing briefings for senior management, including writing and preparing reports and presentation materials, and delivering oral presentations.

WORKING CONDITIONS

• Primarily working in a controlled office environment with little exposure to unpleasant conditions.
• Frequently driving to and accessing, inspecting properties owned and managed by the NCC, within the National Capital Region (Ottawa-Gatineau).

CONDITIONS OF EMPLOYMENT

• Possess or eligible to obtain Secret security clearance.
• Linguistic profile: Bilingual BBB.
• Position is in the National Capital Region. The person selected for this position must reside within a commutable distance from the workplace at 40 Elgin Street, Ottawa, Ontario.
• The National Capital Commission offers a hybrid and flexible work environment, all employees are currently asked to work on-site at least three (3) days per week on predetermined days.