Senior Office Operations and Hospitality Coordinator

Based in Accenture’s flagship Canadian office in downtown Toronto, and reporting to the Location Lead, the Senior Office Operations and Hospitality Coordinator will be responsible for providing a distinctive and personalized experience for all Accenture people, clients, and visitors. This role involves meeting and event planning, logistics coordination, and maintaining workspace and service support solutions through internal systems & software, while consistently leveraging Accenture's business and technology strategies.

The successful candidate will coordinate all aspects of workplace operations through a hospitality lens, offering continuous white glove service, while creating an exceptional workplace experience within a global industry-leading corporation, at a fast-paced, high-volume office.

Key Responsibilities:

• Act as a true face of the firm, creating an unparalleled experience for every guest that walks through the door.
• Leverage emerging technologies to efficiently and creatively enhance the in-office experience for all team members and guests.
• Work as a partner with location lead, team lead; Hospitality, EA and local technology teams, as well as offshore teams.
• Direct all areas of office services, while ensuring tasks and objectives are accomplished in a timely manner, with the highest level of quality.
• Develop and lead the event planning process in coordination with location services team, while consistently maintaining organized and detailed records of event logistics, for reporting and effective execution within required time frames.
• Work directly with assigned client groups to provide pre-planning services; including making initial contact, pre-event walkthroughs, review of details and deliverables.
• Navigate and utilize our internal reservation system (Places), calendars, and inboxes to meet the needs of our office customers.
• Monitor events and in-office activities to ensure satisfaction of guests and resolution of any issues that arise.
• Lead daily standup meeting to review upcoming programs and activities.
• Develop and maintain relationships with clients, community leaders, and company executives as well as their EAs.
• Develop and execute innovative projects that enhance the workplace experience for all employees and visitors.

Basic Qualifications:

• 2+ years in hospitality or customer-facing role.
• 2-3 years Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies).
• Can bend, lift and move up to 40lbs.

Preferred Qualifications:

• Extensive experience in a luxury hospitality environment is a must.
• Event management experience considered a strong asset.
• Strong leadership and communication skills.
• Knowledgeable of food & beverage industry trends and catering operations.
• Strong technical skills and advanced proficiency with Microsoft Office systems.
• Comfortable with a highly visible customer-facing role.
• Exhibits strong critical thinking and proactive problem-solving skills.
• Proven ability to work independently and as a team member.
• Excellent organizational, multi-tasking and time management skills.
• Highly responsive, flexible and adaptable.
• High level of professionalism.
• Seeks out challenges and opportunities to grow.
• Proven ability to thrive in high-pressure environments while maintaining composure and delivering exceptional results.
• Consistently demonstrate a collaborative and business-oriented mindset.
• Ability to work with highly confidential material and maintain confidentiality.
• Second language a strong asset.

Professional Skill Requirements:

• Professional with a good executive presence.
• Proactive business partner; anticipate and proactively act on internal and external clients/customers’ needs.
• High level of energy and love of work and business.
• Proven ability to work independently and as a team member.
• Strong communication (written and oral) and interpersonal skills.
• Strong organization, multi-tasking and time management skills including prioritization with ability to adapt to changing requirements.
• Analytical skills in reviewing and compiling data.
• Technologically savvy and easily adapts to learning new tools.
• Critical thinker and problem-solver; ability to work creatively and analytically in a problem-solving environment.
• Discreet; listens and articulates stakeholder interests and expectations, while providing real-time information exchange.
• Continuous learner/improvement mindset with a desire to build a career.
• Demonstrated leadership, teamwork and collaboration in professional setting; either military or civilian.

Other Requirements:

• Punctuality.
• Occasional overtime.
• 5 Days a week in Office.