Senior Manager, Warehouse, Demand Planning & Logistics Operations

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Reporting to the Director Business Operations, the Senior Manager Warehouse, Demand Planning & Logistics Operations is responsible for creating and implementing strategies that drive performance and operational excellence at Wellwise (A Home Health Care Division). Wellwise has 42 store locations with a National Ecomm platform and over 400 employees.

We are looking for an individual with experience managing teams, designing, developing, leading and driving continuous improvement initiatives, special projects, and process and system standardization to ensure operational effectiveness while improving customer satisfaction across the organization.

What You’ll Do

• Design, develop and implement operational efficiency programs/initiatives aimed at improving service level consistency, store order accuracy, reducing operating costs, and ensuring timeliness of both internal and external customer-facing operations.
• Manage 3PL relationships and day-to-day operations based on the contract and SOW.
• Oversee demand planning for SKU listing base that supports retail stores and ecomm platform (5,000+ SKU listing base).
• Work with suppliers to improve demand planning and product fulfillment (lead times, forecasting, minimum orders, etc.).
• Responsible for managing the listing base turns, short-coded products and working with category management on new and delisted products (one in, one out policy).
• Collect and analyze data and Key Performance Indicators to initiate, develop and recommend business practices and procedures that result in reduced complexity, improved customer experience, increased productivity, and reduced costs.
• Identify and execute on audit/regulatory/compliance risk initiatives to meet operational, legal and regulatory requirements to maintain a Medical Device License for the 3PL facility.
• Collaborate with relevant stakeholders to build and secure support resources (tools and processes) to enable successful completion of value-added initiatives that accelerate business growth and operational excellence.
• Drive performance analytics and insights across the Wellwise division and create ad-hoc performance reporting and dashboards for potential new metrics.
• Manage 3 direct reports.

What You'll Need

• Minimum of 3 years experience in warehouse management, demand planning or logistics.
• Excellent communication skills, both written and verbal.
• Ability to synthesize large amounts of data into insights.
• Strong interpersonal skills and comfortable collaborating within cross-functional teams.
• Demonstrated strong business acumen.
• Advanced knowledge of MS Excel.
• Basic knowledge of MS Access, SQL, Python is an asset.
• Project management experience is an asset; looking for someone extremely organized and detail-oriented.
• Post-secondary education equivalent to a university degree in business, statistics, economics, engineering or similar.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will gain experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections.

If that sounds like you, and you are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.