Senior Manager Vocational Rehabilitation

Job Summary

Manages all aspects of administrative support functions for large or multiple insurance offices or departments. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

Job Description

What is the opportunity?

This leadership role is responsible for managing a team of Vocational Rehabilitation Specialists who support the adjudication process by providing expert risk management and return-to-work services across multiple lines of business. The successful candidate will foster a collaborative, multidisciplinary environment that emphasizes exceptional client service and operational excellence.

What will you do?

1. Responsible for leading, coaching, training and mentoring a team of vocational rehabilitation specialists to achieve continuous improvement and consistent results.
2. Responsible for staffing within the unit, including selection, retention, career development and performance management.
3. Serve as lead risk manager, lead technician and Subject Matter Expert (SME) on vocational rehabilitation, disability management, risk management and return-to-work (RTW) matters as they relate to the disability claim.
4. Responsible for setting team and individual objectives and achieving claims resolution/RTW results with adherence to RBC’s return to work philosophy, practices and procedures.
5. Conduct necessary due diligence on prospective rehabilitation service providers and build key relationships with vendors in the industry.
6. Lead projects and initiatives within the Vocational unit and across Life and Health Claims.

What will you need to succeed?

Must have

1. Minimum 7 to 10 years of experience in vocational rehabilitation or clinical services.
2. Minimum 3 to 5 in a leadership or senior management role, supervising teams and programs.
3. Experience in designing, implementing and evaluating vocational rehabilitation programs.
4. Proven experience in overseeing vendor performance, managing contracts, and driving cost-effective and client centric vendor solutions.
5. Post Secondary Education in health sciences, psychology, social sciences, nursing, or a related field.

Nice to have

1. Vocational Rehabilitation Association of Canada (VRAC) and/or College of Vocational Rehabilitation professionals accreditation (RRP and/or CVP) preferred.

Special Conditions

Ability to work remotely out of Alberta, BC, Ontario, Quebec.

What's in it for you?

1. A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans.
2. Competitive pay and high-earning potential.
3. All the tools, training, and team support you need to grow your career.
4. Flexible work/life balance options.
5. Sophisticated RBCI software tools to boost your productivity.

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Insurance Product Development, Operational Delivery, People Management, Process Management, Strategic Thinking, Time Management.

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: MISSISSAUGA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-04-15

Application Deadline: 2025-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.