Senior Manager, Victim Support and Communication

Senior Manager, Victim Support and Communication

Application Deadline Date
November 14, 2024

Job Location
Ottawa

Employment Type
Employee

Expected Start Date
December 2, 2024

The employer is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability.

The employer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

CCES POSITION PROFILE

POSITION: Senior Manager, Victim Support and Communication
REPORTS TO: Executive Director, Safe Sport
CLASSIFICATION LEVEL: M3

Please note, this position is intended to be a hybrid role based in either Ottawa or Winnipeg.

The Senior Manager, Victim Support and Communication is responsible for managing all aspects of mental health and support services within the Canadian Safe Sport Program (CSSP). The Senior Manager will receive feedback from victims/survivors and make recommendations to ensure the system and its processes are safe, reliable, and trauma responsive. In coordination with the Executive Director, Safe Sport, the Senior Manager will also manage communication with victims/survivors and oversee tailored public awareness campaigns under the CSSP. This role actively shapes the Victim Support and Communication team’s structure, processes, and direction as the Safe Sport program evolves in its developmental phase.

DUTIES AND RESPONSIBILITIES

Leadership and Management

• Provide guidance, evaluate performance, recommend training and development opportunities and collaborate with HR on matters related to their direct report/s.
• Oversee all aspects of the mental health and support services program.
• Support the budgeting process and strategic planning as required.
• Participate in committees and other external meetings as required.

Mental Health and Support Services

• Develop and oversee agreements with third party vendors.
• Identify and regularly update provincial/territorial mental health and support services.
• Support the creation of clear, transparent and inclusive criteria and processes for users seeking guidance from the CSSP.
• Develop relationships with international partners to improve and advance victim/survivor support services.
• Lead committees involving victims/survivors alongside the Senior Manager, Program Policy and Quality.

Intake and Investigation

• Work with Director, Intake and Assessment on issues outside of CSSP jurisdiction.
• Ensure timelines under the CSSP Rules are adhered to when communicating with the reporting person.
• Recommend amendments to policies and procedures based upon feedback.
• Ensure information and communication involving victims/survivors is appropriately tracked.
• Provide support to the Director, Investigations and Systems in ensuring external investigators are appropriately trained on maltreatment and trauma-informed practices.

Victim/Survivors Feedback and CSSP Improvements

• Work with Director, Investigations and System and IT to develop methods by which victims/survivors can provide feedback on the CSSP.
• Offer recommendations and manage improvements to the methods and processes victims/survivors utilize to contact the CSSP.
• Prepare monthly reports for the Executive Director, Safe Sport on feedback from victims/survivors.

Communication and Public Awareness

• Ensure website content and other means of communicating with participants are trauma informed.
• Work with Director, Communications on press releases and other correspondence under the CSSP.
• Manage social media accounts for the Safe Sport Program.
• Support the Executive Director, Safe Sport and Director, Communications in working with external ad agencies on CSSP public awareness campaigns.

Quality Management System

• Develop internal quality controls and ensure team effectiveness.
• Manage risk mitigation strategies and ensure stakeholder feedback is logged.

Qualifications and Competencies

• University degree in the field of law, social work, social sciences, communication or equivalent combination of education and experience.
• Over five years of progressive experience in relevant managerial positions.
• Knowledge of the UCCMS and its implementation across Canadian sport systems.
• Knowledge of the regulatory and policy environment within which the CCES operates.
• Demonstrated success in personnel oversight including employee development and performance management.
• Successful track record of performing effectively in a team setting.
• Excellent English verbal and written communication skills.
• French verbal and written communication skills preferred.

Applications for this position should be submitted electronically on Bamboo HR by November 14, 2024. We thank all applicants for their interest but only applicants selected for an interview will be contacted.

Employer
Canadian Centre for Ethics in Sport

Contact Person
Mali Singh