Senior manager - tpro vendor incident & crisis management

Lieu de travail: Canada

Horaire: 37.5

Secteur d’activité: Gouvernance et Contrôles

Détails de la rémunération :

Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à poser des questions sur la rémunération, notamment les particularités salariales de ce poste.

Description du poste:

KEY ACCOUNTABILITIES

CUSTOMER

• Develop, communicate and implement a holistic governance and control strategy for own specific business function in support of and integrated with the overall business strategy
• Manage and plan activities that require alignment across multiple areas
• Lead the implementation of regulatory change management and provide guidance to the team in the development and/or integrated implementation of policies / procedures / changes across multiple business / functional areas
• Lead partnership with management and respective teams for area of specialization with industry, enterprise, and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending actions to senior management
• Ensure all administration, control and compliance activities are complete and accurate to meet targets for own area
• Ensure an integrated and aggregated view of all related business risk and control activities across the overall function providing escalations, recommendations, and decision support to leadership
• Forecast programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
• Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business risk strategies and executive management direction
• Provide direction to complex, wide ranging enterprise or cross-function / business projects as a SME and participate in designing, testing, and implementation of solutions

SHAREHOLDER

• Work closely with senior management to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Lead interface and relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required
• Identify, mitigate and report on risk issues per enterprise policy / guidance and ensure appropriate escalation processes are followed
• Ensure business operations are in compliance with applicable requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Lead or contribute to cross-functional / enterprise initiatives as a SME helping to identify risk / provide guidance for complex situations
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed
• Oversee or lead the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership, guidance, and expertise; ensures team adheres to enterprise frameworks and methodologies
• Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank

BREADTH & DEPTH

• Oversee and lead a highly complex and diverse function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Strategic partner to leadership team on the management of the function, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas
• Sets operational team direction and collaborate with others to execute on common goals
• Focus on longer-range planning for functional area (e.g. 12 months or greater)
• Reports to an executive

EXPERIENCE & EDUCATION

• Undergraduate degree preferred
• Deep industry and business knowledge and expertise on risk and control functions
• 10+ years of relevant experience

PREFERED QUALIFICATIONS

Role of Vendor Incident & Crisis Management Resources

• Lead small team of G&C professionals and strategic direction of TPRO Vendor Incident & Crisis Management Team
• Oversee, support and drive closure of vendor incidents and crisis management activities including: Security Incident Management, performing triage, initial risk assessment, escalation/notification as required to incident teams. Build playbook, process maps, procedures, mitigation and remediation activities, reporting etc.).
• Partner with control partners, businesses and forward-deployed Business Segment Relationship Management leads, VMOs and other TPRO COEs

All TPRO Resources

• Enable, oversee and support the 1st line of defense for third party activities with the following core capabilities:
• Enhancing the culture and awareness of proactively managing and mitigating Third Party Risk
• Performing support and effective 1B challenge of Third Party Risk activities
• Driving change initiatives in the Third Party space on behalf of the businesses and corporate areas
• Act as a Liaison with 2nd line, 3rd line and Regulators on behalf of the 1st line