Senior Manager - Regional Import & Customs Brokerage

Senior Manager - Regional Import & Customs Brokerage

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locations Remote, ON CAN > SK > Remote CAN > QC > Remote CAN > NL > Remote Canning, NS

time type Full time

posted on Posted Yesterday

job requisition id R253626

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Regional Import and Customs Brokerage, NorthAm will provide leadership, oversight, support and strategic direction to Import and customs brokerage teams across NorthAm including Brokerage services contracted to external third parties. With responsibility for local Regulatory compliance across all countries, the position will work with local teams to streamline operations and create efficiencies to ensure current business needs are met while preparing said operational teams for future growth.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Identify, develop and optimize all culture, process and performance improvements and efficiencies.
• Build customs expert teams across the Region and the network and collaborate internally and externally to acquire and share knowledge on customs compliance and processes.
• Work with Training team to set up Customs Compliance awareness training for non-customs experts.
• Work with sales and offices to evaluate needs to extend our customs brokerage service offering, seeking opportunities to expand our customer base.
• Provide support on customer specific projects involving complex customs procedures.
• Work with BI team to develop metrics and KPI specific to customs import/export related activities, drive high performance mindset across the customs brokerage team.
• Use Customer/Network insight and Root Cause Analytics to identify companywide improvements.
• Work with local Management to ensure the Import and Brokerage teams are comprised of qualified and motivated associates.
• Encourage both personal initiative and collaboration within the departments.
• The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
• All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
• Define, negotiate and agree the effective utilization of resource in line with service specifications.
• Strategically lead and develop a team to enhance performance by setting clear accountable performance measures.
• Create a culture and processes which achieve the business goals and objectives with regards to Import and brokerage services.
• Drive Continuous Improvement in import/export and customs processes.
• Support stations and Customer Service teams with support needed to approve imports.
• Perform customs procedure assessments to support customs process improvement.
• Ensure Regulatory Compliance to Customs rules and Regulation across the Region.
• Identify customs compliance risks, lead and define action plan to address identified compliance gaps.

EXPERIENCE REQUIREMENTS:

• 7 years in an Import Brokerage leadership role.

KNOWLEDGE AND SKILLS:

• Extensive experience of managing Import/Brokerage teams.
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Proven Management and/or relationship management experience at a senior, strategic level role.
• Established track record of exceeding targets, KPI’s SLA’s, in a quality led, regulatory compliant environment.
• Able to interpret MI/BI and develop strategy and make recommendations.
• Demonstrate ability to motivate and communicate with others at all levels.
• Influential relationship skills at all levels.
• Excellent communication and negotiation skills.
• Able to adapt and succeed in a changing environment.
• Evidence of well-developed leadership skills.
• Must be fully capable of discharging all aspects of the Import/Brokerage role consistently and to a high standard.
• Must have strong World Courier and Industry experience & knowledge.
• Able to delegate and give instructions as appropriate.
• Able to share knowledge and experience to improve the abilities/experience of all associates within the department.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Salary Range*

$115,900 CAD - 178,420

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.