Senior Manager, Process Engineering

Senior Manager, Process Engineering

Senior Manager, Process Engineering

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Enterprise Enabling Functions

Pay Details: $108,800 - $163,200 CAD. This role is eligible for a discretionary variable compensation award that considers business and individual performance.

Job Description:

CUSTOMER

• Plan and lead the team in the execution and integrated implementation of process improvement and/or transformation initiatives, across a broad range of functional areas and/or business segments.
• Leverage advanced analytics and process modeling to solve complex process problems, as well as design breakthrough process improvements.
• Lead the team and collaborate with a diverse range of business leaders and stakeholders on why/how to reduce variation, make better decisions, and ultimately improve results.
• Build effective relationships with key business partners within and across business units, and ensure the delivery of financial and customer benefits to business units.
• Ensure ongoing prioritization of project initiatives, direct linkage to respective business unit key performance indicators, and achievement of process improvement savings.
• Oversee the planning and execution of recommended solutions, and ensure they improve quality and eliminate waste. Lead the team to execute on recommendations.
• Ensure effective communication between the team and key stakeholders and/or partners by adapting style and technique to a diverse audience, throughout the planning, execution and delivery of process improvement and/or transformation initiatives.
• Act as a consultant/resource to business partners and stakeholders at all levels by promoting and developing awareness of Process Improvement & Optimization/Workflow & Controls Automation/Transformation with appropriate controls, tracking, reporting best practices.

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to overall process improvement/transformation activities.
• Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements and assess potential impacts to the Bank.
• Work closely with key business leaders to develop business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale.
• Execute on the annual business plan to deliver results aligned with business strategies.
• Assess/identify key issues and escalate to appropriate levels and relevant stakeholders and business management where required.
• Identify, mitigate and report on risk issues per enterprise policy/guidance and ensure appropriate escalation processes are followed.
• Ensure compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties).
• Proactively identify key business opportunities, research and recommend enhancements, optimization, automation and modification opportunities, developing strategies to achieve recommendations and work closely with team to execute and implement.
• Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness.
• Lead relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements.
• Lead or contribute to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations.
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions/activities as necessary.
• Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed.
• Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues.
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well-being to represent TD's brand.
• Connect the alignment of colleague's contributions with the TD Shared Commitments.
• Build and retain an engaged and diverse team that embraces diversity of thought, creativity and curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done.
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.
• Sustain, identify strong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome.
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely feedback, motivating appreciation and recognition to all colleagues.
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership.
• Foster an environment that promotes sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues and create opportunities to collaborate with other functions and teams.
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation.
• Contributes to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty that drive results.
• Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD.
• Foster a high-performance culture by setting team targets and objectives, promoting and facilitating on-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results.
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.

BREADTH & DEPTH

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Oversee and lead a highly complex and diverse portfolio for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
• Leadership and approval of projects and oversight of all projects within portfolio, to ensure on strategy execution, appropriate governance and stakeholder approvals are obtained.
• Identifies and leads problem resolution for the program at all levels.
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise.
• Manages and oversees the overall discipline and strategy for the respective areas while aligning to the enterprise best practices.
• Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external/internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other business management/enterprise areas.
• Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.).
• Expert knowledge of external competition, industry and/or market trends in relation to own function/business.
• Focus on longer-range planning for functional area (e.g. 12 months or greater).
• Generally reports to an executive role.

EXPERIENCE AND/OR EDUCATION

• Bachelor degree with a related major (business, operations, engineering/technical, mathematics) or relevant professional certifications, designations, or equivalent required.
• 10+ years of relevant experience.
• Black Belt and Master Black Belt.
• Experience in Fraud and Financial Crimes operations/investigations.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Additional Information:
We’re delighted that you’re considering building a career with TD.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.