Senior Manager of Room Operations

Job Summary

Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

Candidate Profile

Education and Experience

1. High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
2. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

Core Work Activities

Leading Room Operations Team

1. Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
2. Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
3. Leads specific team while assisting with meeting or exceeding property goals.
4. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
5. Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.