Senior Manager of Programs Kelowna

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

The Senior Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by ensuring that the delivery of client services for assigned program(s) meet or exceed client needs, funder and regulatory requirements, and annual outcome targets.

REPORTING AND WORKING RELATIONSHIPS

Reports and is accountable to the Regional Director or their designate.

Participates as a member of the Connective Support Society senior management team.

LOCATION: KELOWNA, BC

HOURS (40 Hours Per Week): Monday to Friday, 0900 – 1700
This position requires the ability to work flexible hours based on operational needs.

KEY ACCOUNTABILITIES

• Ensures the development of annual outcome measurement plans (identifies goals, measurements and outcomes) and the safety and quality of service delivery of their designated programs.
• Provides direct reports to stakeholders and funders as required. This includes reporting for services, critical incidents reports, service level reporting, and other reporting requirements stated in the contracts.
• Assesses and resolves operational issues and policies, that include labor relations that have been escalated from Managers that have the potential for a grievance.
• Contributes as a member of the senior management team in developing organizational strategic plans.
• Identifies, approves, implements and/or designates opportunities for continuous quality improvement to our delivery of services.
• Identifies and implements new programs for assigned area (program and/or region).
• Ensures that programs and client services meet our organization standards, policies and procedures and funder requirements.
• Works in collaboration with the finance team to plan, review monthly financials, provide direct input to the annual budget of their assigned programs and to make decisions that support that program within the approved budget.
• Represents the needs of the Connective clients to develop key relationships: participating in community committees, working groups and other community organizations to improve service delivery.
• Provides direct management, support, mentoring, and professional development opportunities to employees in addition to performance management.
• Takes on programs and client services accountabilities as assigned by the Regional Director in their absence.
• Is a role-model for professional workplace conduct and encourages and fosters a positive workplace environment.
• Provides communication to the regional Director or the CEO in their absence of any exposure to risk that is presented or could emerge in program and services operations.

WORKING CONDITIONS

Function independently, while remaining a crucial member of the support team.

Adhere to Connective policies and procedures.

Be available to work flexible hours as needed. May include some evenings/weekends, as determined by the regional office needs and schedules.

EXPERIENCE AND SKILLS

• A bachelor's degree in criminology, social sciences, social work, or other related fields and professional experience in corrections, community living, or residential programming.
• Preference for experience with housing programs; experience with outreach programs would be an asset.
• Seven years of related experience.
• Extensive experience and expertise in the social services sector including Community Living, Mental Health & Addictions, and Criminal Justice System.
• Three to five years of professional management experience.
• Excellent verbal and written communication skills in English.
• Experience with financial/human resources management, unions, and non-profit management.
• Ability to motivate and organize a staff team.
• Administrative experience and strong administrative skills.
• Strong leadership and interpersonal skills, conflict management and resolution strategies, as well as a positive work approach.
• Preference for candidates with knowledge of non-profit work environments, especially in Housing, the Criminal Justice Services and Community Living Services.

REQUIREMENTS

• Successfully completed a Security Clearance and/or Criminal Records Check.
• Current Emergency First Aid Certificate.
• Ability to successfully complete reference check.
• Ability to provide a record of work history.
• Class 5 driver’s license.
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients.

COMPENSATION

The annual salary range for this position is $74,000 to $101,800, depending on experience and qualifications. Additionally, this role is eligible for the organization's comprehensive benefits package.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

WHAT WE OFFER?

• Committed Living Wage Employer.
• 2022 & 2023 Canadian Nonprofit Employer of Choice Award from NEOC.
• 2023 High-Performance Culture Award from SupportingLines.
• Competitive benefits package, including health, wellness, and pension plan.
• Career and personal development, with the ability to grow in a diverse range of programs and departments.
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management.
• Access to On-Demand Pay to withdraw earned wages before payday.
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months).

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.