Senior manager, learning & development - retail

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Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble.

Lead the future of learning for our retail teams! We're seeking a strategic and passionate Senior Manager to develop and implement innovative learning solutions that empower our retail, store support, and distribution center teams. You'll play a key role in driving frontline success and shaping the learning culture across our organization.

What You'll Do:

• Lead and inspire: Coach, mentor, and develop a team of learning partners, fostering a collaborative and high-performing environment.

• Needs Assessment & Strategic Alignment: Partner with business leaders to identify performance gaps, analyze training needs, and develop targeted learning solutions aligned with strategic objectives.

• Design & Development: Oversee the design, development, and implementation of engaging learning programs using a variety of methodologies (instructor-led training, e-learning, blended learning, microlearning, simulations, on-the-job training). This includes programs specifically for frontline retail colleagues.

• Content Creation & Curation: Lead the development and curation of high-quality learning materials that are relevant, engaging, and aligned with adult learning principles. Ensure materials address the unique challenges of our frontline retail teams.

• Technology Integration: Explore and implement innovative learning technologies and platforms to enhance the learner experience and maximize program impact. Stay abreast of learning and AI innovations.

• Measurement & Evaluation: Establish a robust evaluation framework to measure program effectiveness, track KPIs, and demonstrate ROI. Utilize data to continuously improve program design and delivery.

• Stakeholder Management & Trusted Advisor: Build strong relationships with key stakeholders across the organization, including senior leadership, HR, subject matter experts, and external vendors.

• Budget Management: Manage the learning and development budget effectively, maximizing return on investment.

• Future Strategy and Evolution: Stay ahead of industry trends and proactively identify opportunities to innovate and enhance the organization's learning strategy.

Who You Are:

• Experienced Leader: 5+ years of progressive leadership experience in learning and development, with a proven track record of success in a fast-paced retail environment.

• Retail Learning Expertise (4+ years): Demonstrated experience developing and delivering learning solutions tailored specifically for retail environments, including frontline teams and distribution center roles.

• Strategic Thinker: Strong analytical and problem-solving skills, with the ability to translate business needs into impactful learning solutions.

• Creative & Innovative: Passionate about exploring new learning technologies and methodologies.

• Excellent Communicator: Exceptional written and verbal communication skills, with the ability to effectively communicate with all levels of the organization.

• Project Management Expert: Strong project management skills, with the ability to manage multiple projects simultaneously.

• Relationship Builder: Proven ability to build strong relationships with stakeholders at all levels.

• Financially Savvy: Experience managing budgets and resources effectively.

• Passion for Retail: A genuine passion for the retail industry and its unique challenges and opportunities.

• Data Analysis: Strong analytical skills with the ability to interpret data and translate it into actionable recommendations.

Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Nos valeurs ÊTRE - Engagement, Tient à coeur, Respect et Excellence - guident toutes nos prises de décision et prennent vie à travers notre culture bleue.

Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi.

Veuillez noter:
Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d’embauche.