Senior Manager, Digital UX

Application Deadline:

03/14/2025

Address:

100 King Street West

Job Family Group:

Customer Solutions

Job Overview

The Senior Manager, Digital UX is the Digital Investing business lead accountable for customer user experience across Digital Investing’s digital channels, which include public website, secure website, web and mobile trading platform, email, mobile, and social media. This Senior Manager is a critical driver of Digital Investing’s growth strategy and has significant interaction with the Digital Investing business’ Senior Leadership Team.

In day-to-day operations, the Senior Manager manages a small team that is accountable for, ideates on, and approves design and copy across all digital channels, which are developed and implemented by the business’ functional partners, including Marketing, UX Design, Product, Communications, and SEO/Content Management.

In strategy and product development, the Senior Manager is accountable for the development of customer personas, value prop positioning and messaging, communication guidelines, UX guidelines, and go-to-market strategy, in collaboration with the Strategy, Product Management, and Marketing teams.

Responsibilities

• Understands the user and business needs and transforms them into a digital experience.
• Oversees streams of work with multiple internal partners (e.g., Product, Marketing, Communications, UX Design, SEO/Content Management) to deliver a seamless customer experience.
• Reviews the customer segments for effectiveness, considers industry trends to recommend and/or implement enhancements.
• Understands logical user flows focusing on interaction models, navigation and usage.
• Analyzes trends, behaviors, and demographics to build increased understanding of customer needs and expectations, track performance, and address any issues.
• Uses wireframes, flows, sketches, and customer journeys to communicate designs in order to promote cross-disciplinary team development and communication.
• Recommends design and copy for vehicles/platforms/tools/technology as necessary, and coordinates with partners to ensure design, copy, and messaging is aligned to Digital Investing’s value prop positioning and communications guidelines.
• Proactively collaborates with internal and external stakeholders to provide business context in the design, development and implementation of design and copy for digital UX, marketing, and content.
• Provides marketing and UX guidance to Digital Investing, on communication and UX principles/programs/approaches and on implementation of solutions.
• Leads the definition of customer personas, value prop positioning, communication guidelines, and UX guidelines.
• Reviews material to ensure it complies with relevant quality standards.
• Gathers feedback and continually evaluates the effectiveness of design and messaging and the vehicles/platforms/tools/technology (e.g. public website, secure website, mobile app, email, social media, etc.).
• Builds effective relationships with Digital Investing functional stakeholders, including Marketing, UX Design, Content Management/SEO, and Communications, and ensures alignment between stakeholders.

Qualifications

Typically 5+ years of relevant experience and post-secondary degree in Business, Marketing, UX Design, or a related field of study or an equivalent combination of education and experience.

• Advanced experience with developing customer acquisition, segmentation, and growth strategies and customer value propositions.
• Experience coordinating and executing customer strategies and value propositions with key stakeholders across the organization.
• Knowledge of customer experience models, distribution channels, and key customer touch points.
• Written and verbal communication skills - Expert.
• Collaboration & team skills – Expert.
• Analytical and Problem solving skills - Expert.
• Influence skills - In-depth.
• Able to manage ambiguity.

Salary

$84,000.00 - $156,000.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.