Senior Manager, Compliance

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Reporting to the Director Compliance Risk Management and Head of Corporate Compliance, this role is responsible for the transformation, implementation and sustaining of the Bank’s regulatory change management program, compliance risk management framework, and corporate level compliance reporting. The role will have three strategic components to it: 1- Accountable to fully understand and meet all regulatory change management requirements including analysis, reporting, and process improvement opportunities related to the program; 2- Manage compliance programs covering training, monitoring, analysis and identify improvements to minimize compliance risk and enhance program effectiveness and 3- Deliver on special compliance projects that are strategic for the market or global in nature in close collaboration with the Chief Compliance Officer.

The position has responsibility for contributing to the development and maintenance of a strong Compliance regime and culture that provides effective management of compliance programs in accordance with the local market legal and regulatory requirements and internal American Express policy. The role will also have responsibility for working with a team of Compliance professionals accountable for ensuring that the Bank meets applicable requirements and has an effective Compliance program. The role requires strong partnerships with operations, business and leadership teams as well as oversight functions to provide oversight on effectively regulatory risk management. The Senior Manager must maintain a clear understanding of the regulatory requirements, internal expectations and processes across all lines of business in order to successfully control and mitigate any risk.

Responsibilities:

• Provide input and recommend improvements of Compliance program, policies and procedures.
• Identify applicable legal compliance requirements and regulations, ensure appropriate Compliance related training programs are updated and conducted, provide guidance to the business on compliance issues and support inquiries as required.
• Responsible for adequacy, accuracy and timely implementation of the Bank’s Regulatory Change Management handling program including supporting the Financial Consumer Agency of Canada (FCAC) mandatory reporting requirements and overall reporting requirements.
• Establish the governance and protocols to ensure accurate reporting to the bank, including the appropriate quality checks and approval from the Bank’s leadership and the Chief Complaints Officer are executed.
• Help build compliance programs in partnership with the business to continuously identify opportunities for improvement required in business processes, product design, capabilities or technologies, colleague training and or procedures to address common themes as required on special projects assigned to the incumbent.
• Special compliance projects may entail providing significant input into the strategic direction and improvement of the Compliance program in the Canada market and globally, devising and implementing policies and procedures to achieve compliance, identifying applicable legal compliance requirements and regulations, ensuring appropriate Compliance-related training programs are conducted, providing guidance to the business on compliance issues and support regulatory relationships, as required.
• As appropriate, lead the development and monitor the implementation of Compliance Program goals, conduct ongoing reporting of Program results, and consult on business activities needed to close identified compliance gaps in a timely and effective manner.
• Maintain working knowledge of relevant legal and regulatory requirements. As needed, utilize General Counsel’s Office, Audit, Risk, or Line of Business and Enterprise Compliance experts.

Qualifications:

• 10+ years of leadership experience in a similar role.
• University degree in related field or equivalent combination of education and business experience. JD / LLM / MBA or other postgraduate degrees or professional designations would be considered an asset.
• Proven managerial experience with a track record of driving sustainable change, leading, and motivating colleagues and team members preferably with experience with identifying critical resources and building a process from the ground up.
• Data driven leader that understands and identifies automation opportunities to drive efficiencies and change.
• Strong relationship-building skills and the ability to collaborate and work effectively with internal colleagues across the Enterprise.
• Experience collaborating with multiple business units while leading enterprise programs that require understanding of technology implementation would be an asset.
• Strong program and project management skills with a proven track record of managing multiple projects in a high-pressure environment.
• Solid understanding of card operations including customer service, credit, collections, fraud, new accounts, back office, others, and their control environment would be an asset.
• Proven strategic thinker with the ability to prioritize and implement sustainable solutions to address gaps and improve efficiencies.
• Ability to effectively work with and influence stakeholders at different levels across the blue box.
• Strong business acumen, ability to multi-task, work independently and prioritize effectively.
• Comfort with taking the lead, defining strategies, recommending solutions, and informing stakeholders.
• Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to frequent change.
• Proven business transformation and leadership skills including process improvement, project management, system capabilities and analytical skills.

We appreciate all applications, however, only those candidates selected for an interview will be contacted.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.