Senior Manager, Business Continuity Management

The Opportunity

Manulife Group Functions (GF) is seeking to hire a Senior Manager, Business Continuity Management. This role will enable business and IT partners to recognize and manage their business continuity and operational resilience risks in a dynamic environment. It will participate in critical projects and initiatives to ensure business continuity risk is always considered, assessed, and managed. The role serves as a trusted partner to guide the business and empower them to protect their critical business processes and ensure operational resilience.

Responsibilities

• Develop and implement transition plans for segment third-party vendors to ensure seamless continuity of operations.
• Serve as the primary contact for business continuity requirements.
• Enhance the operational business risk management framework by mapping various items daily to support resilience.
• Provide support for business continuity efforts, aligning with Manulife's new resiliency model.
• Empower business partners to identify and manage their business continuity and operational resilience risks effectively.
• Lead and participate in key projects and initiatives, ensuring that business continuity risk is consistently considered and managed.
• Collaborate remotely with a team to achieve business goals while safeguarding our ability to deliver infrastructure services during disruptions.

How will you create impact

You will lead the implementation of operational resiliency, a new initiative within the business continuity field. This role places you at the forefront of this project, ensuring all testing is completed in a timely manner. You will gain valuable insight into managing and navigating this emerging area, making this a forward-thinking leadership position.

What motivates you

• You are dedicated to ensuring the continuity of operations, always listening, engaging, and acting for the benefit of our customers.
• You think strategically, with a curiosity to discover ways to use your agile approach to enhance business resilience and outcomes.
• You thrive in collaborative environments, enjoying the process of working together to ensure operational continuity.
• You take ownership and build robust solutions, focusing on what truly matters for business continuity.
• You uphold integrity, doing what is right and speaking up to protect our critical business processes.
• You share your humanity, helping us build a diverse and inclusive work environment that supports resilience for everyone.

What we are looking for

• 5 years of experience in Business Continuity, Business Resilience, Information Technology/Systems, Project Management, or Vendor Management from a large, complex organization.
• Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP) is a plus or working towards obtaining certification.
• Strong personal computing skills (MS Office) and familiarity with BCM Planning tools and/or relational databases (e.g., Fusion Risk Management, PowerBI).
• Broad understanding of system technologies and Business Resilience/Disaster Recovery tools and techniques.
• Excellent communication skills, including the ability to develop and deliver effective user education sessions and presentation to all organizational levels.
• Proven ability to build relationships, engage, and influence others.
• Knowledge of OSFI (B10 & E21) is required.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
• We lead with our Values every day and bring them to life together.
• Boundless opportunity
• We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
• We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
• We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
• We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

CAN, Ontario, Toronto, 200 Bloor Street EastHybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.