Senior Manager, Analytics & Insights (eCommerce)

Who We Are

Cymax Group Technologies is a leading eCommerce technology and logistics services platform for big & bulky vendors and retailers. We maximize the best of technology, automation, and AI to simplify the complexities of eCommerce through our two products - Channel Gate and Freight Club. We partner with vendors and retailers to tackle some of the industry’s biggest challenges, offering prescriptive recommendations to optimize their ROI in a competitive market. Our remote-flexible team works to support our partners from the US and Canada.

The Role

Are you ready to lead the charge in transforming data into actionable insights that drive our e-commerce success? As the Senior Manager, Analytics & Insights (eCommerce), you'll be at the forefront of our data-driven strategy, leading a dynamic team and playing a pivotal role in our leadership team. Your mission: make data the cornerstone of everything we do.

This is a hybrid role, based in the Vancouver, BC area.

Key Responsibilities:

• Strategic Analysis: Reporting to the Senior Director, Analytics and AI, you'll analyze Cymax Group's market share, pinpoint opportunities, identify success factors, and uncover potential barriers.
• Insight Generation: Harness both quantitative and qualitative data to generate clear, concise insights and recommendations.
• Innovation: Collaborate with the Analytics & AI team to develop and implement cutting-edge data analytics and business intelligence products.

What We're Looking For:

• Analytical Mindset: Proven ability to quickly grasp unstructured situations and drive insights.
• Data Passion: A deep love for data analytics principles and presenting data-driven insights.
• Leadership: Effective team and stakeholder management skills.
• Technical Expertise: Strong understanding of current and future trends in business intelligence and data analytics.

What You’ll Do

• Provide timely insights to the senior leadership team on business performance, overall market competitiveness, category trends, and margin enhancements.
• Use a variety of data sources (internal and external) to analyze and identify growth opportunities across vendors, categories, competitors, and markets.
• Provide clarity and actionable insights based on analysis of ecommerce data and trends that can be used by senior management in decision making.
• Collaborate with leaders across Cymax to validate assumptions and hypothesis, to drive data driven decision making, and define the KPIs that help measure and run the business.
• Lead and mentor a team of data analysts to deliver insights, reports, and analysis.
• Develop a roadmap to build and support our dashboard & reporting platform to support business operations.
• Drive the design and execution of analytics initiatives, including forecasting, modeling, and A/B testing.
• Promote a data-driven culture across departments through training, collaboration, and leadership.
• Monitor industry trends and identify opportunities to leverage new tools and techniques.
• Utilize statistical analysis and machine learning techniques to derive insights from large datasets.
• Continuously evaluate and improve analytics processes and tools to enhance efficiency and accuracy.
• Advocate for the adoption of new methodologies and technologies that drive business value.

Who You Are

• Experience: 5+ years in data analytics, including at least 2 years in a leadership or management role. Experience in e-commerce analytics (conversion, marketplace analytics, marketing, web-based product analytics) is a plus.
• Analytical Expertise: Strong understanding of statistical analysis, data modeling, predictive analytics, and the ability to leverage data and industry knowledge to provide actionable insights and recommendations.
• Technical Skills: Proficiency in SQL and experience with visualization tools (PowerBI preferred). Familiarity with SQL Server or similar RDBMS environments.
• Communication: Excellent communication and stakeholder management skills. Proven ability to translate complex data into clear, actionable insights.
• Education: Post-secondary diploma, certificate, or degree in Data Science, Statistics, Computer Science, Business, or a related field is advantageous.

What We Offer

• Impact: Your work will directly influence the success and growth of our business.
• Growth: Opportunities for professional development and career advancement.
• Remote-First Environment: Embrace flexibility and choice.
• Culture: A collaborative and supportive work environment where your contributions are valued.

Culture at Cymax Group

At our company, we thrive on innovation and entrepreneurship. Our fast-paced environment encourages agility and nimbleness, empowering our team to adapt quickly to changing market dynamics. We’re passionate about learning and growth, providing opportunities for professional development. Our decisions are driven by data, ensuring that we make informed choices that lead to success. If you’re excited about making an impact and being part of a dynamic team, you’ll feel right at home here.

Our Values

Our core values are the compass that guides our actions, unites our team, and shapes the future of our company:

• Grit & Agility: Forge Ahead, Pivot Fast
• Accountability: Bring It, Own It, Commit
• Go the Extra Mile: We Go Above & Beyond
• Understand the Map & the Terrain: Master the Details & the Big Picture
• Data Drives Decisions: Absorb Complexity & Transmit Clarity
• Think Beyond Today: Tomorrow's Vision, Today's Action

Compensation

The Salary Range for this role is between $120,000 and $140,000 depending on experience. Our salary ranges are determined by role, level and location. We offer a comprehensive range of benefits which includes:

• Health and wellness support for our team members and their families including an employee assistance program.
• 100% paid premiums for health and dental benefits in Canada.
• Paid time off.
• Easy access to online and phone-based counselling services.
• And a remote-flexible work environment.

Join us and bring your passion for data to drive impactful insights and innovation in our e-commerce journey! Please submit your resume detailing your relevant experience and why you are a great fit for this role.

Accessibility

We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

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