Senior Life Underwriter

Peoples Jewellers is a people-first company, and we recognize that our jewellery consultants are every bit as dynamic and brilliant as the jewellery we offer. They are the reason Peoples Jewellers has become the largest retailer of fine jewellery in Canada, with over 90 locations from the Maritimes to British Columbia. Peoples Jewellers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified.”

STORE MANAGER

Title : Store Manager

Reports To : District Manager

Reporting to this Position : Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control

Position Summary :

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Major Responsibilities / Essential Functions :

1. Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
2. Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
3. Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
4. Asks questions to ensure full understanding of strategy and process and ensures staff understands how the goals will be achieved.
5. Demonstrates the highest level of professionalism to customers and team members by displaying integrity and honesty at all times.
6. Displays a positive and enthusiastic attitude to inspire and motivate others to achieve and attain goals.

Customer Obsession :

1. Responsible for ensuring team members, and self, deliver an exceptional customer experience every time.
2. Empowers team members to respond to and resolve customer issues within established parameters.
3. Drives a high level of customer service through follow-up and customer outreach.

Critical Thinking & Innovative Action :

1. Attains sales projections and sales quotas as set by the Company.
2. Develops strategies to maximize both personal and team members' sales potential while achieving goals.
3. Observes operations to identify successes and opportunities for improvement.
4. Recognizes strengths and identifies root causes of operational problems.
5. Coaches the store staff to address and correct.
6. Reviews and analyzes reports. Identifies trends, opportunities, and develops plans to address issues.

Employee Experience :

1. Demonstrates a commitment to the Company’s People First vision.
2. Responsible for the selection and development of talent to drive store growth.
3. Provides a compelling onboarding experience and ongoing coaching and development.
4. Maintains open communication with team members and management.

Diversity, Equity and Inclusion :

1. Responsible for establishing a positive, professional work atmosphere.
2. Ensures all team members, guests, and vendors are treated with respect.

Performance Excellence :

1. Responds promptly and accurately to all management directives and requests.
2. Maintains the neatness and cleanliness of the location.
3. Achieves outstanding sales performance and increases profit margins.
4. Works a schedule based on the right time to effectively run the business.

Work Schedule :

1. During non-peak periods, managers should aim for a five-day, 40-hour work week.
2. A combination of both opening and closing shifts should be scheduled.
3. Hours will increase during peak selling periods.

Position Qualifications :

1. Education Required: Minimum of 2 years of college preferred.
2. Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
3. Preference will be given to candidates with specialty retail or jewelry experience.
4. Preference will be given to candidates that are Diamond Council of America (DCA) certified.
5. Technical / Other Skills Required: Advanced communication skills, both written and verbal.
6. Proficient with computers, with advanced proficiency in MS Office.
7. Strong interpersonal skills to build effective employee and customer relationships.
8. Strong problem-solving and conflict management skills.
9. Reliable and dependable.

Physical Demands :

While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle merchandise. The employee must be able to lift and/or move up to 10 pounds. This job requires visual acuity sufficient to discern differences in quality of gemstones. Standard workweek regularly includes weekends, evenings, holiday, and extended hours. Travel to training sessions and business meetings may be required.

Base pay: $43k – $66k. Final pay rate shall be determined and is based on experience and qualifications.