Senior IT Technician

123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. We offer professional advancement opportunities, competitive compensation, corporate sponsored incentive programs such as long-term bonuses for full-time employees (a first of its kind in the Canadian dental industry), and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

Whether you’re entering the job market or you’re an experienced practitioner, we welcome your interest! Come join the 123Dentist team and be part of our success.

We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they’re best at – being a dentist!

We are recruiting for an experienced Senior IT Technician (Tier 2/3) professional to join our IT team. This role will be based in both our corporate Toronto head office.

This is an on-site position.

Job Summary

We are seeking a highly experienced and solutions-driven Senior IT Technician (Tier 2/3) to provide advanced technical support, troubleshooting, and IT infrastructure management for two corporate head office locations and remote users. This role requires deep technical expertise, proactive problem-solving, and a strong commitment to delivering high-quality IT support. The ideal candidate will possess advanced troubleshooting skills, network administration experience, and the ability to drive IT projects that enhance system performance and reliability.

Key Responsibilities

• Advanced Troubleshooting & Support: Serve as an escalation point for Tier 1 and Tier 2 support, resolving complex hardware, software, and network issues efficiently to minimize downtime.
• Infrastructure & System Management: Deploy, configure, maintain, and upgrade IT infrastructure, including servers, networking equipment, workstations, and cloud-based systems.
• User Management & Security: Manage user accounts, permissions, and security policies in Azure Active Directory, Office 365, and enterprise applications while enforcing IT security best practices.
• Networking & Connectivity: Assist with and resolve advanced network troubleshooting, including VPN, Wi-Fi, firewall configurations, VLANs, and cloud networking solutions.
• IT Asset Management: Oversee IT asset inventory, ensuring accurate tracking, documentation, and lifecycle management of hardware and software resources.
• Vendor & Service Management: Coordinate with vendors and service providers for hardware procurement, maintenance, and third-party application support.
• IT Process Improvements & Automation: Identify opportunities to improve IT processes through automation, scripting, and system enhancements.
• IT Projects & Deployments: Contribute to IT initiatives such as system migrations, cloud deployments, cybersecurity enhancements, and process optimizations.
• User Training & Support: Educate employees on IT best practices, security protocols, and new technology implementations.
• Compliance & Documentation: Ensure adherence to IT security policies, industry best practices, and regulatory requirements, maintaining detailed documentation of IT systems and procedures.

Qualifications & Experience

• 5+ years of progressive IT support experience, with a focus on Tier 2/Tier 3 troubleshooting in a corporate or multi-site environment.
• Expertise in Windows, Azure, Office 365, and cloud technologies with hands-on experience in system administration and security best practices.
• Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, firewalls, switches, Wi-Fi, and VPN configuration/troubleshooting).
• Experience supporting VoIP phone systems, conference room technology, and enterprise collaboration tools.
• Familiarity with IT service management (ITSM) frameworks and ticketing systems.
• Ability to work independently, prioritize critical tasks, and handle multiple escalations efficiently.
• Strong documentation skills for IT procedures, troubleshooting guides, and project planning.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft (Azure, M365), Cisco (CCNA), or equivalent are highly desirable.

What We Are Offering

• Full-time permanent employment, competitive salary and great benefits package.
• A collaborative team that will support and train you, great office environment.
• Challenging and rewarding role that will develop your skillset and talent.
• Dynamic, fast paced and growing company, with an entrepreneurial, ‘can do’ attitude.

Why Join Us? At 123Dentist, we value a diverse and inclusive workplace and offer a dynamic environment where you can make an impact on the total rewards experience for our team members across the country.

123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.