Senior IT Business Analyst

Thursday, April 17, 2025

About Kentucky Housing Corporation (KHC)

As Kentucky’s housing finance agency, KHC is a self-supporting, quasi-governmental entity whose mission is to invest in affordable housing solutions across the state. KHC funds and finance housing options for first-time home buyers, moderate/low-income renters, homeless families and individuals, and persons with special needs.

KHC staff enjoys a work culture that is both mission-driven and business-like. The corporation endeavors to operate strategically and sustainably. With a 37.5-hour work week, strong compensation and benefits package, and work schedule flexibility, a career at KHC makes work-life balance achievable.

Job Description

Job Title: Senior Business Analyst

Work Group: Information Technology

FLSA Status: Exempt

Reports to: Manager Business Systems

General Purpose of the Job

The Senior Business Analyst’s role is to lead, elicit, analyze, specify, and validate the business needs of stakeholders, be they customers or end users. This includes interviewing stakeholders and gathering and compiling user requirements to understand the technology solutions they need. The Business Analyst will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive about working with the Emerging Technology Analyst to look for new technologies to optimize business processes. The Business Analyst will play a pivotal role in ensuring IT’s understanding of business requirements.

Essential Duties and Responsibilities:

• Corporate IT Strategy and Planning to include collaboration with IT team, internal and external customers, and project sponsors to determine project scope and vision. Works with project stakeholders to establish user classes, gather requirements via workshops and/or questionnaires, create workflow storyboards, use cases, scenarios, etc. Works with IT team to research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging processes.
• IT Acquisition and Deployment assisting with conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts by participating in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Operational Management to include working with IT Management to lead, develop and implement strategies for improving or further leveraging systems for the desired outcomes of the corporation. Work with IT team to set best practices and standards through life cycle management of maintenance support and projects.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Develop and utilize standard templates to accurately and concisely write requirements specifications.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
• Where applicable, develop prototypes of interfaces and attributes based on user requirements.
• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Provide guidance, mentorship, and/or instruction to junior staff in a similar role.

Knowledge, Skills, and Abilities Required:

Knowledge of:

• Crystal Reports software
• Word processing/spreadsheet applications such as Microsoft Word/Excel
• Basic rules of grammar and business writing
• Basic mathematic principles

Skill in:

• Collecting, analyzing and evaluating data
• Dealing with a diverse group of external and internal contacts at all levels
• Analyzing problems and reaching solutions
• Developing, implementing and coordinating policies and procedures
• Assigning, managing and coordinating activities of staff

Ability to:

• Plan and organize work activities
• Prepare reports
• Handle sensitive/confidential information
• Develop work plans and implement projects independently
• Work in an unsupervised environment

Additional Information:

Position requires knowledge of MS Office Suite products. Position requires ability to work effectively with a wide variety of people, including external contacts as well as cross-departmental teams; ability to work in a team and as an individual to gain consensus; ability to multitask; ability to deal effectively with conflict; ability to work well under high pressure situations; ability to plan and present ideas effectively, both verbally and in writing; ability to plan, with excellent organizational skills; Position requires strong analytical skills, including problem-solving, and attention to detail to ensure a high level of accuracy. Incumbent must possess project management and facilitation skills and demonstrate ability to lead teams.

Education Requirements:

This level of knowledge would normally be acquired through completion of a bachelor’s degree in business administration, business management, information systems, development or programming; computer science or computer information systems. Four years’ related experience may be substituted for degree requirements.

• A credible business analyst certification a plus. (i.e. CBAP, PMI-PBA, etc.)

Experience Requirements:

This position requires three to five years’ experience with customer relations, business administration, computer science, finance, or information systems gathering business requirements and developing IT system documentation.

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.

• Demonstrated project management skills and proven experience in the operation and analysis of software applications, and standards, as well as data retrieval methodologies.

Written Communication: Can write clearly and succinctly in a variety of communication settings and styles. Has the ability to get messages across that have the desired effect.

Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.

Ethics and Values: Adheres to the corporate values of respect, commitment, and integrity.

Organizational and Priority Setting Skills: Sets goals and objectives; identifies roadblocks; uses time effectively and efficiently and can handle uncertainty and cope with change.

Initiative: Effectively completes assigned tasks, seeks additional opportunities, and continuously strives to improve skills and abilities.

KHC recognizes that continued success in meeting the needs of customers, both internal and external, requires the full and active participation of talented and committed individuals. KHC is a Federal contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state or local law.