Senior Event Data Coordinator

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

The Ceremonies and Events Office (C&E) advances Simon Fraser University's strategic vision of engagement by producing and managing key university celebrations and milestone events including convocation and the university's high-profile presidential, institutional, advancement, alumni, ceremonial, government and partner events. Delivering approximately 70 events annually, locally, nationally and internationally, the department also ensures that ceremony and event protocols and traditions are maintained at events.

About the Role

Acting as a group leader, directs, coordinates, and monitors continuing and temporary data coordinators as well as entry-level clerical staff in the department. Trains existing and new staff (data coordinators and other department staff) in the use of departmental systems (i.e., Blackbaud CRM, Access, Excel, etc.), as well as providing training to new data coordinators in on-site event service provision, client services and best practices, and university protocols. Assigns, checks and monitors day-to-day workflow of data coordinators. Provides recommendations to Managers on the best systems and practices to manage each event. Creates and maintains the University’s Ceremonies and Events database in Blackbaud CRM and/or Access to support the event management initiatives of the department. Develops individual mailing lists for core annual events and ad-hoc events. Compiles data from other sources to generate new databases for specific events. Researches, collects, and updates contact and confidential biographical information of event invitees. Processes event registrations and payments; reconciles accounts following the events. Sets up different criteria queries and creates customized reports for each event. Serves as the departmental expert in the use of Access and Excel, investigates data problems or complex issues and provides recommendations for overall system and process improvements. Attends events to provide on-site guest services; manage the registration table; and assist in overall event support. Maintains notes and records of data statistics for each event for future reference and liaises with List Coordinator regarding records management and upkeep to ensure accuracy of constituent records.