Senior Enterprise Customer Success Manager

Employer Industry: Digital Accessibility Services

Why consider this job opportunity:

1. Competitive salary with stock options
2. Opportunity for career advancement and professional development
3. Inclusive and vibrant workplace culture
4. Work remotely from anywhere in Canada
5. Comprehensive health and dental benefits
6. Chance to make a positive impact on accessibility for individuals with disabilities

What to Expect (Job Responsibilities):

1. Own client retention, satisfaction, and delight for enterprise customers
2. Establish yourself as a trusted advisor through regular check-ins and Executive Business Reviews
3. Facilitate onboarding for new customers and manage their ongoing journey with Fable products
4. Advocate for customers by soliciting feedback to contribute to product development
5. Collaborate with cross-functional teams to ensure comprehensive support for customers

What is Required (Qualifications):

1. 5+ years of experience in SaaS customer success or equivalent customer management role
2. 3+ years managing enterprise customer relationships and facilitating change management
3. 2+ years of experience working in a startup or scale-up environment
4. Proven experience driving change management within enterprise organizations
5. Proficient with CRM platforms (HubSpot) and CS Platforms (Planhat)

How to Stand Out (Preferred Qualifications):

1. Prior experience with accessibility is an asset but not required
2. Proficient with HubSpot & Planhat

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.