Senior Director, Student Conduct and Care

Senior Director, Student Conduct and Care

Competition Number: J0924-0659

Position Title: Senior Director, Student Conduct and Care

Position Number (Final): 00505056

Employee Group: Managerial & Professional

Job Category: Other Professionals

Department or Area: Student Affairs, Student Care & Conduct

Location: Kingston, Ontario, Canada (On-site)

Grade: 11 Review Salary Information Here

Hours per Week: 35

Job Type: Permanent (Continuing)

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: March 18, 2025

Closing Date: April 20, 2025

Additional Information
Occasional remote work days may be available.

COVID 19 On-Campus Requirements
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Job Summary
The Senior Director, Student Conduct and Care (“Senior Director”) is an integral part of the senior leadership team in Student Affairs. Reporting to the Associate Vice-Provost, Student Affairs (AVP), and having cross portfolio responsibility for student conduct and Care cases, the Senior Director leads the implementation of services that foster a safe and welcoming campus environment.

Job Description

KEY RESPONSIBILITIES:

• Develops and leads the Division’s ongoing strategic work to address student behaviour and student case management services in support of the student at risk process, and guides implementation within the unit.
• Oversees investigations of Student Code of Conduct allegations in accordance with university non-academic misconduct procedures, managing staff and leading the most complex cases. Provides expert advice to senior leadership in making recommendations on outcomes.
• Oversees and provides non-clinical student case management service, and support for student-at-risk processes and response for the Division.
• Develops and implements student crisis protocols in response to incidents such as: student death, medical re-enrollment, and student behavioural risk assessment.
• Chairs the student Assessment and Care Team (ACT) in the absence of the AVP.
• Determines and recognizes potential for liability and refers cases and decisions to senior leadership using sound judgement and best practices.
• Identifies cases of high risk or threat and ensures diversion or referral to the student-at-risk processes.
• Develops and oversees restorative practices and responses to encourage reintegration, student learning, and rebuilding trust.
• Oversees the development and delivery of training and educational initiatives related to Non-Academic misconduct, restorative justice, procedural fairness, positive citizenship, behavioural risk management and student case management.
• Responsible for the oversight of the Student Conduct Office and Care team records and retention policies and procedures in accordance with applicable legislative requirements.
• Acts as a Case Manager for situations that involve students with complex support needs and/or who are engaging in at risk behaviours.
• Serves as an internal expert resource and advisor to staff and student leaders on related matters.

• Meets regularly with divisional and university leaders, including student groups, to report on the progress of the development of programs and initiatives.
• Collaborates with the Division’s administrative staff and student leaders as it relates to the student conduct and case management processes.
• Represents the Division of Student Affairs on university committees and working groups.
• Develops and maintains positive working relationships with external officials including police and City of Kingston.
• Acts as a liaison with the Campus Security and Emergency Services and University Secretariat and Legal Council.
• Promotes the University and the Division’s commitment to a climate of inclusion.

• Directs the financial management of the unit’s budget.
• Analyzes statistical and financial information to establish the unit’s annual operating budget.
• Coaches, advises and empowers staff in managing difficult conversations.
• Plans, prioritizes, and manages the work of employees.
• Manages performance by establishing performance standards.
• Assesses staff training and development needs.
• Investigates, addresses, and resolves employee/labour relations issues.

• A graduate university degree with a focus on student affairs, law, counselling, education or in a related field.
• Minimum 10 years progressively responsible leadership experience within a post-secondary environment.
• Demonstrated successful experience bringing about positive change.
• Minimum of 7 years of experience interpreting laws, legislation and policy required.
• Demonstrated experience leading a professional team with full human resource accountabilities.
• Experience in conducting complex investigations.
• Significant and demonstrated administrative experience within an academic environment.
• Experience in developing policies, procedures, and practices related to managing case management.
• Demonstrated knowledge of issues of student transition and development.
• Satisfactory Criminal Records Check and Vulnerable Sector Screening required.

• Communication skills to convey complex messages clearly.
• Relationship building with individuals at every level.
• Change management facilitation.
• Planning and organizing to accomplish goals.
• Demonstrated initiative and strategic perspective.
• Diversity management understanding.
• Leadership to inspire a diverse and high performing team.
• Client orientation fostering a client focused culture.
• Business acumen to carry out strategy effectively.
• Decision making and judgement for sensitive topics.
• Collaboration and teamwork to build synergies.
• Integrity and professional ethics.

• Determines and prioritizes the allocation of resources for initiatives.
• Makes decisions by weighing several factors for complex situations.
• Assesses and mitigates risk through providing appropriate advice.

Employment Equity and Accessibility Statement
The University invites applications from all qualified individuals. Queen’s is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Aboriginal Peoples, persons with disabilities, and persons of any sexual orientation or gender identity.