Senior Director, Registry Operations

Company Name:

Information Services Corporation

Location: Regina

Requisition ID: JR0000692

Status: Full Time, Permanent

Job Close Date: May 30, 2025

We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to our customers. Our mission of putting the right information in the right hands, at the right time means more than just using the right technology. Our people are what drives our innovation, growth, and well-being.

We are looking for a Senior Director, Registry Operations to help grow our business and contribute to our future.

The Senior Director, Registry Operations has direct accountability for the fulfillment of all customer transactions (revenue generating operations) and the delivery and management of the core Saskatchewan Registry Services within the Registry Operations business line. This includes the Land Registry, Legal Surveys, GIS Data, Geomatic Distribution Centre (GDC), Corporate Registry, Personal Property Registry, and Enterprise Business Services (EBS). The Senior Director, Registry Operations will also require a strong working relationship with their Director colleagues within Registry Operations, across the Shared Service teams, and our clients. They have accountability for creating and executing future-focused operational and service delivery/engagement strategies that support the objectives of the organization. The Senior Director, Registry Operations is accountable for the efficiency and effectiveness of the registry and supporting functions including leading continuous improvement and change in processes and services.

Reporting to the Vice President, Registry Operations, other highlights include:

• Provides leadership to a group of Managers, each of whom are responsible for a unique but inter-related registry component.
• Accountable for the achievement of key performance measures and targets for the registry product lines and functions they oversee including profitability, contractual and customer-committed service level achievement including timeliness, quality, and accuracy, and new product development.
• Develops and delivers annual budgets and operating plans for the Core Saskatchewan registries and support functions.
• Achieves financial and performance measures for the product line and support operations, including revenue, expenses, operating, contribution, and EBITDA margins.
• Champions customer service focus in delivery of all registry products and services.
• Accountable for the efficient and effective operation and management of the registry and support operations, including identifying and leading continuous process improvement.
• Oversight of key projects and initiatives impacting Saskatchewan Registry or Operations to enhance, maintain or expand product line and customer experience systems (process and/or technology).
• Contributes to long-term and operational planning of the Business Line.
• Builds, sustains, and leverages professional relationships with relevant internal/external customers, partners, and organizations.
• Ensures ISC is an appropriate steward of our responsibilities to the Province of Saskatchewan as set out in the Master Services Agreement. This includes ensuring compliance with a variety of legislative and regulatory requirements in the operation of the registry as well as building and maintaining a strong relationship with the Office of Public Registry Administration (OPRA).
• Contributes to the long-term strategy regarding annual registry fees reviews and adjustments facilitated through the appropriate processes such as the Change Request process.
• Delivers recommendations for policy, regulatory, and/or legislative changes or requests for registry data usage to persuade and enable changes to achieve product enhancements, including customer satisfaction and operational efficiency.
• Participates in the exploration and integration of new growth opportunities particularly as it relates to connected registry related products and customer support requirements.

What you’ll need:

• University degree (or equivalent mix of education and applicable experience), with 12-15 years of demonstrated experience leading large and diverse teams of people in Operations, ideally a mix of in-scope and out-of-scope resources. Leading in a complex regulatory environment is considered an asset, as is leading teams for a publicly-traded company.
• 8-10 years of demonstrated experience and competencies in areas such as strategic planning, service delivery, marketing, operations and product management, market and business analysis, market development, market research and communications (brand strategy, promotion and advertising), with (8-10 years) of experience managing large diverse groups. An MBA would be an asset or a combination of equivalent education, training, and management experience.
• Demonstrated ability to effectively identify and implement required enhancements to achieve product line and corporate objectives.
• Strategic understanding of project management methodologies, products and services from an existing capability, regulatory/policy considerations, operational management, customer service excellence, people and performance management, change management, and quality and process improvement.
• Demonstrated ability in budgeting, forecasting, costing and explanation of financial results.
• Strong working knowledge and successful implementation of human resource practices, leadership, performance management, conflict and dispute management, coaching/mentoring, HR policies, procedures and the collective bargaining agreement.
• Extensive knowledge of continuous improvement, strategic/business planning, problem-solving techniques, and benefits realization methodology.

What we offer:

• We believe in progress with purpose.
• Innovative technology
• A record of sustainable growth
• Investment in diversifying lines of business
• We support your growth.
• Career development opportunities
• Education support
• We care about people.
• Competitive salary and benefits package
• Hybrid work schedule
• Recognition programs

Help us put the right information in the right hands, at the right time. If this opportunity interests you, please apply by May 30, 2025. We would like to thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted. If you are selected for an interview, please advise if you require any accommodations prior to the interview.