Senior Director, Human Intelligence

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.

At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

The opportunity: We are looking for you or maybe someone you know…

Are you curious by nature? Do you always seek to understand human behaviors in your everyday life? Do you believe strategic communications can help make the world a better place? Do you think the world of research needs to change and adapt to a more complex and ever-evolving world? Do you have an entrepreneurial mindset and want to shape a consulting division? If so, Edelman Data & Intelligence is looking for you to join our team!

We are looking for an inspiring Senior Director to join our team. This person will be an expert in primary research (qualitative and quantitative), ready to challenge themselves and grow their skills in primary & secondary research (including social media measurement & digital analytics), and a highly skilled client manager. As a Senior Director, your role will be to bring strategic thinking to your day-to-day client work, as well as supporting the long-term growth of our team by building successful relationships with your fellow team members, colleagues and clients.

Your potential coming to life: Joining our team means you will…

• Business Leader & Client Relationship Management
• In business, it all starts with relationships. As a Senior Director, building relationships both internally and externally will be critical to your success. Specifically, you will be responsible for:
• Create, build and lead relationships with Edelman teams and external clients to generate new business opportunities and build incremental/existing business.
• Drive revenue growth and profitability among client accounts to meet the firm’s revenue goals.
• Manage costs and resources across the lifecycle of each new project and manage the overall client relationship.
• Establish a reputation as a go-to research expert, both within the Edelman network and clients.
• Provide high-level client service.
• Maintain a can-do attitude and a collaborative approach.

Strategic Business Consultant

• Identify and understand business vs. brand vs. communication objectives in order to design research that delivers insights that drive and measure results.
• Play a central role in leading and growing client accounts, identifying needs and converting them into work.
• Provide strategic counsel to clients throughout all stages of the research process.
• Deliver compelling strategic insights, effectively communicate a narrative/story that provides actionable recommendations for the client that are aligned to their business and communications objectives.
• Use visual and innovative techniques to communicate your team’s outputs.

Talent Development and Mentoring

• At Edelman Data & Intelligence, we value both strategic visionaries as well as pragmatic doers. As a Senior Director, you will lead a team to achieve success and help them grow professionally. Specifically, we expect you to:
• Lead a research team who manages complex research and analytics projects from end-to-end, delivering high quality work on-time and on budget.
• Provide inspiring leadership and mentorship for team members.
• Develop a team that is highly effective, motivated, and client-service orientated.
• Create and maintain a collaborative environment that empowers your team to move forward along their own career trajectories.
• Support in training the team on core Edelman Intelligence offerings and capabilities.

Qualified candidates have most, if not all, of the following…

• BA/BS degree in related field with at least 10 years of experience in market research, brand and communication consulting, insights creation, strategy development and/or media research.
• Fluently speak the languages of communications, marketing, business, and research – and tailor those communications to audiences of all levels of expertise.
• Proven team management and leadership skills.
• Demonstrated experience in various types of research engagements including corporate reputation, thought leadership, measurement and campaign/strategy optimization and brand positioning.
• Experience in working for multiple brands and/or clients across a diversity of industries at once.
• Proactive, collaborative approach with the ability to build strong relationships with clients and colleagues.
• Intellectually curious with a consultative mindset.

The team is here for you: Our team currently includes…

• Fun first attitudes – because what’s the point of doing great work if aren’t having fun?
• Career pathing on the mind – whether you plan to stay for 2 years or 20 years we put your development and career goals as a priority.
• Open space floor plan community – the best research happens with collaboration and sometimes that includes input from our non-research co-workers.
• Broader communications exposure – you will get the opportunity to work alongside broader Edelman teams such as Corporate, Brand, Digital, Assembly, and more.
• Open minds for new ideas and methodologies – maybe it’s not broken, but that doesn’t mean we can’t make it better.
• Level agnostic – doesn’t matter if you are the boss or an intern, we are all in this together.
• Global Reach – we have researchers you can tap into around the world.

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.