Senior Director, HR Outsourcing Practice

JOB DESCRIPTION - ADP Senior Director - HR Outsourcing (HRO) Practice Leader

Reporting to the VP Business Innovation, Transformation and Shared Services, this role will play a significant role externally positioning ADP as a leading provider of HR outsourcing solutions and engaging with industry influencers as well as prospective and existing clients. Internally, this role will be the single voice of HRO across ADP, collaborating with Segment GMs, Sales, marketing, Product, HRO Operations and other key stakeholders. You will be accountable for ADP’s HR Outsourcing business by enabling and executing on the HRO strategic vision. You will leverage your visionary mindset and ability to Think Big to help HRO Business push the envelope and achieve its big goals. Finally, you will leverage your execution and process mindset and work with your business partners to lead the execution of the strategic initiatives and define and operationalize a Value Realization Plan.

Responsibilities:

Strategic Business Leadership

• Drive strategy enablement for the HR Outsourcing Business by partnering with the HRO Leadership, Business Stakeholders, Sales & Marketing to develop the Canada Go To Market plan that drives revenue growth and sales outcomes.
• Design and execute key HRO initiatives to increase the market share for strategic business initiatives.
• Support the development and implementation of the Strategic Planning Process as needed. Support initiatives and programs throughout the lifecycle by providing hands-on support in the development of new ideas at project initiation. Support strategy projects when driven by external parties.
• Enable Annual Growth focused business transformation plans and work closely with internal and external stakeholders.
• In collaboration with the business, shape product and service offering.
• Working with sales, operations and product leadership, lead the Customer Success Journey Design based on Market and Industry Verticals.

Product and Service Offering

• Help shape ADP Canada’s HR product and service offerings to ensure we are meeting the ongoing needs of our prospects and clients.

HR Outsourcing Thought Leadership

• Influence ADP HR Outsourcing strategy to address internal, external business and regulatory considerations, industry and customer trends impacting the business. Be the face for HRO externally and internally.
• As a Human Capital Management / HR Services thought leader, guide, influence and shape the HRO Field through actionable insights and be a catalyst for innovation to drive growth in this space.
• Distill competitive intelligence and other external research to ensure alignment of strategy with industry trends and consumer needs. Collaborate with US counterparts to develop and deliver informed growth opportunities.
• Act as a change agent to build awareness and vision.

Business Development

• In partnership with sales sources, initiate and develop relationships with potential and current clients to build and manage the HRO business development pipeline.
• Position the HRO value proposition to business leaders, qualifying opportunities, and selling the value of ADP’s managed HRO solution.
• Ownership of existing and new HRO partnerships and distribution channels and growth within the HRO offering and product.
• Serve as a resource to sales leaders in working with prospects and existing clients during the sales, implementation and service processes. Maintain an effective working relationship with the Sales Organization to accelerate sales, drive revenue growth and ensure compliance.

Large Deal Management

• Partner on ADP’s Large/Complex Deals Teams helping to define and execute on our deal construction and execution strategy. Play a role in prospecting, establishing the relationship and facilitating deal closure.

HRO Team Leadership

• Senior leader of a team of human resource outsourcing professionals that provide operational and programmatic support to clients of these services. In doing so, you will also be responsible for delivering Stellar Service and client satisfaction (as measured by Net Promoter Score and client retention).
• Build and lead a team of associates, collaborating and working together, setting and managing objectives to execute on strategies to deliver business results.
• Develop leaders within the organization by providing developmental assignments, coaching, timely feedback, and guidance. Reward results and behaviors that support the mission, vision, and values of ADP. Develop success and drive ADP Employee Value Proposition throughout the organization.

Education:

• Bachelor's Degree/MBA Preferred

Experience:

• 10-15 years of progressive leadership experience in the Human Capital Management industry or similar, with commercial accountabilities.
• Experience as an HR thought leader to the external marketplace preferred.
• A track record of coaching a high-performing, collaborative team in a client-centric driven environment, with proven ability to lead a large, geographically dispersed team.
• Experience in a US or international subsidiary environment preferred.
• Strong domain expertise in HR; authored articles, speaking and/or moderating experience at industry trade conferences preferred.
• Product/System implementation experience preferred.
• Bilingual – French/English preferred.

Personal Attributes:

• Strategic thinker with a proactive approach to problem-solving and decision-making.
• High level of integrity and professionalism, to represent ADP to the external marketplace.
• Proven leadership ability to coach, motivate, persuade, influence, and develop a team.
• A master communicator and presenter with strong influencing skills.
• Forward-thinker who drives innovation and change in their space, anticipating trends and proactively positioning ADP to be the thought leader in the HRO Practice space.
• Excellent relationship-building and influencing skills.
• Ability to work collaboratively in cross-functional and matrix teams.
• Client-focused mentality.
• Adaptability and flexibility to manage changing priorities and demands.
• A data-driven individual who generates and executes ideas at strategic and tactical levels.