Senior Design Researcher

We are currently seeking a Senior Design Researcher to join our growing Product Research Team. This role can be performed from one of our Canadian offices, remotely from the US or Canada, or a combination of both. Some exceptions may apply.

We're looking for a talented Senior Design Researcher who has a track record of developing foundational insights that drive decision-making, prioritization, and strategy with measurable results. We are looking for someone who is well versed - and demonstrates creativity - in a range of research methodologies, such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing. They should also be able to work independently, scoping a program of research and setting a yearly research agenda, while remaining flexible and making adjustments in a fast-paced, rapid-growth environment. If this is you, we want to hear from you.

What your team does:

At Clio, customer insights are at the core of how we build world-class products, and the Product Research team is what makes this possible. As a Senior Design Researcher at Clio, you'll help product designers, product managers, and engineers build a deep understanding of our customers and their needs.

We are building out our Product Research Team, and are looking for high-performing, creative, and collaborative people that bring care and curiosity to everything they do. If the idea of contributing research and building out processes on a newly forming team, in an egoless environment where all ideas are valued is exciting to you, then this is the team for you!

What you'll work on:

• Build foundational, canonical insights - such as personas, jobs to be done, customer journey maps, and customer-centric metrics - from a platform/framework point of view
• Make connections across different research and insight areas, making connections and identifying patterns to enable larger product goals and a more holistic view of the customer
• Own priorities and scope projects in alignment with business goals and technical constraints, in deep collaboration with stakeholders
• Drive ideas to improve products through research insights and recommendations
• Communicate and activate insights in a way that influences stakeholders across the organization to drive new customer-centric product ideas and product improvements

What you bring:

• Bachelor's degree or equivalent practical experience
• An ability to derive and articulate platform, framework, and design system-level insights, and how they intersect with product insights
• Experience conducting research in the generative AI space, and knowledge of how generative AI is fundamentally shifting user experiences
• Experience running B2B and B2B2C research, using a range of methods such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, and usability testing
• Experience managing and influencing cross-functional stakeholders
• Evidence and measurable results from having driven product decisions and strategy
• An ability to incorporate and triangulate qualitative and quantitative data from a range of sources
• Skills understanding business dynamics and needs
• Experience working on zero-to-one products in the B2B space
• Excellent written and verbal communication skills
• Low ego and open-mindedness

Bonus points if you have:

• A master's degree or PhD
• A background in quantitative research methods and inferential statistics
• Experience not just influencing, but originating strategy
• Experience in a range of B2B, from SMB to Mid-Market and beyond
• Knowledge and experience in CRM

What you will find here:

Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
• Flexible time off policy, with an encouraged 20 days off per year.
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Clio is more than just a tech company - we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers